Junior IT Help Desk Support

Hybrid in Coraopolis, PA, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Hybrid
Depends on Experience
Fitment

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Job Details

Skills

  • Help Desk

Summary

Junior IT Help Desk Support
Location: Coraopolis, PA
Contract: W2 only
Pay Rate: $18/hour
Duration: 6?month contract
 
What You’ll Do

  • Help employees and store locations with basic IT issues
  • Support computers and devices, including:
    • Windows PCs and MacBooks
    • Printers and basic networking
    • Servers and imaging services
  • Support retail technology such as:
    • Registers
    • Pin pads
    • Handheld devices
  • Help users with common issues like:
    • Password resets (Active Directory)
    • Multi?factor authentication
    • VPN access
  • Use a ticketing system to log, track, and resolve support requests
  • Write simple documentation and support notes
  • Provide friendly, professional customer service and stay calm in busy or stressful situations
Training & Schedule
  • Training:
    • Monday–Friday, 8:00 AM–5:00 PM
    • Lasts about 4–6 weeks
Work Hours & Shifts
  • Service Desk hours:
    • Monday–Saturday: 6:00 AM–1:00 AM
    • Sunday: 8:00 AM–7:00 PM
  • Shifts vary within these hours and may include:
    • Sunday–Thursday or
    • Tuesday–Saturday
Remote / Hybrid Work
  • Work location depends on your shift start time:
    • Shifts starting before 11:00 AM:
      • Onsite Tuesday, Wednesday, and Thursday
      • Remote on other days
    • Shifts starting at 11:00 AM or later:
      • Fully remote
What We’re Looking For
  • Basic IT or technical support experience
  • Comfortable working with computers, devices, and software
  • Experience using or learning ticketing systems
  • Good communication and customer service skills
  • Flexible with shift schedules

 
Why Apply?
This role offers hands?on IT experience, structured training, and exposure to many different support tasks. It’s a great opportunity for someone starting their IT career or looking to grow their technical support skills.
About CEI
CEI is a technology partner that helps organizations improve and modernize their systems. We provide technology services and staffing solutions tailored to our clients’ needs.

#INDGEN 
#ZR 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: ceiam
  • Position Id: 31509
  • Posted 3 hours ago
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