Job Description: Senior Legion WFM Technical Consultant - Healthcare

Experience: 10+ Years

Domain: Healthcare

Technology: Legion Workforce Management (WFM)

Job Summary

We are seeking an experienced Senior WFM Technical Consultant with strong expertise in Workforce Management solutions, preferably Legion WFM, within the healthcare domain.

The candidate will be responsible for understanding workforce management requirements, designing and configuring WFM solutions, managing integrations, supporting data migration, and ensuring compliance with applicable labor laws and workforce policies.

The ideal candidate should have strong functional and technical knowledge of workforce management processes, including time and attendance, employee scheduling, demand forecasting, labor budgeting, absence management, and workforce analytics.

Key Responsibilities

1. Requirements Discovery & WFM Solution Design

• Lead business workshops and requirement-gathering sessions with business stakeholders.

• Analyze existing workforce management processes and define future-state workflows.

• Translate business requirements into scalable WFM solutions using Legion WFM.

• Design and support global workforce management templates and operational workflows.

• Identify process gaps and recommend improvements to workforce utilization and operational efficiency.

2. Legion WFM Configuration & Functional Enablement

• Configure and support core Legion WFM modules, including:

  • Time and Attendance

  • Employee Scheduling

  • Demand Forecasting

  • Absence Management

  • Workforce Analytics

• Support labor budgeting, workforce planning, and scheduling optimization.

• Configure workforce policies, business rules, and operational requirements.

• Troubleshoot configuration and functional issues and coordinate resolutions.

3. Integration & Data Management

• Coordinate integrations between Legion WFM and enterprise systems, including:

  • HRIS and HR platforms

  • Payroll systems

  • POS systems

  • Electronic Health Record (EHR) platforms

  • Analytics and reporting platforms

  • Security systems

• Support data migration, mapping, validation, and reconciliation activities.

• Analyze integration issues and coordinate with technical teams to ensure accurate data exchange.

• Ensure data consistency across connected systems.

4. Compliance & Risk Management

• Ensure WFM configurations align with applicable federal and state labor laws.

• Support compliance with union agreements, overtime policies, and mandatory rest-period requirements.

• Identify workforce compliance risks and recommend appropriate system configurations.

• Ensure workforce policies and scheduling practices meet healthcare operational requirements.

5. Implementation, Go-Live & Hypercare

• Support end-to-end WFM implementation and phased deployment activities.

• Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT).

• Support test planning, defect resolution, and business validation.

• Prepare go-live readiness activities and implementation documentation.

• Provide post-production hypercare and troubleshoot workforce management issues.

• Work with business and technical teams to stabilize operations and optimize WFM performance.

Required Technical / Functional Skills

• Strong experience with Workforce Management (WFM) solutions.

• Hands-on experience with Legion WFM modules and configuration.

• Expertise in Time and Attendance, Employee Scheduling, and Demand Forecasting.

• Knowledge of Labor Budgeting, Absence Management, and Workforce Analytics.

• Experience with WFM integrations involving HRIS, Payroll, POS, and EHR systems.

• Data migration, mapping, validation, and reconciliation.

• Understanding of labor laws, overtime, union rules, and rest-period compliance.

• Experience in WFM implementation, SIT, UAT, go-live, and hypercare support.

• Strong requirements gathering, business process analysis, and solution design capabilities.

Domain Requirements

• Healthcare domain experience is required.

• Understanding of healthcare workforce operations, staffing requirements, employee scheduling, and workforce utilization.

• Experience supporting workforce management solutions in complex, multi-location healthcare environments is desirable.

Soft Skills

• Excellent business communication and stakeholder management skills.

• Strong analytical and problem-solving abilities.

• Effective documentation and knowledge-sharing capabilities.

• Ability to collaborate with business, functional, and technical teams.

• Flexibility to work with US-based clients and accommodate US business hours when required.

Experience & Qualifications

• 10+ years of overall relevant experience in Workforce Management.

• Strong hands-on experience in WFM technical/functional implementation and configuration.

• Proven experience in WFM integrations, data migration, testing, and deployment.

• Healthcare domain experience preferred as specified in the role requirements.