JOB SUMMARYAs an Application Support Engineer 1 at Marki Microwave, you own one of the fastest-growing points of contact between Marki and its customers: inbound technical support email. You provide customers with fast, accurate answers on product selection, board-level debug, cross-referencing competitor parts, and custom measurement requests, covering Marki's entire COTS product line. This role also owns the ongoing accuracy of Marki's published datasheets, updating them as new data and corrections become available.
This role is based at Marki Microwave's Morgan Hill headquarters and is a core stop in Marki's engineering rotation program, giving new engineers rapid, hands-on exposure to the full breadth of Marki's product line while building the customer-facing technical and communication skills used across engineering, sales, and marketing.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Serve as a primary point of contact for inbound customer technical support emails covering Marki's fully released product line.
- Provide technical guidance on product selection, cross-referencing to competitor parts, and application-specific recommendations.
- Help customers debug board-level and system-level issues involving Marki components, applying datasheet specifications, application notes, and RF/microwave theory.
- Submit and track test requests to the Test & Validation team when a customer requires custom or non-standard measurement data, and translate the results into a clear customer-facing response.
- Meet defined response-time targets by customer tier (e.g., Tier 1 within 24 hours, per support team KPIs).
- Own the ongoing accuracy of Marki datasheets, updating content as new measurement data, corrections, reliability, or clarifications become available including updates to drawings, s-parameters, measured performance plots, application information, etc
- Escalate inquiries involving custom, non-standard, or pre-release products to the Technical/Product Marketing teams rather than attempting to resolve them directly and escalate technical questions beyond documented product data to the Test & Validation team in Morgan Hill.
- Maintain organized records of customer interactions and recurring questions to help identify trends and support process improvements.
- Build and maintain comprehensive working knowledge of Marki's full product catalog, including the theory behind every measurement on every Marki datasheet and how it is tested.
- Promote an ethics-based business culture in the organization.
REQUIREMENTS- Bachelor's degree in Electrical Engineering with a focus in RF/Microwave; or equivalent combination of education and experience. Master's degree a plus.
- 0-2 years of experience working with RF products, or a relevant internship/co-op.
- Experience in technical customer-facing roles is a strong plus.
TECHNICAL COMPETENCIES- Strong understanding of RF/Microwave device physics and component theory (Mixers, Passives, Amplifiers, Switches).
- Working knowledge of RF/Microwave testing theory and standard lab equipment (Network Analyzer, Spectrum Analyzer, Signal Generator, Power Meter, Power Supplies, Oscilloscope, Multimeter) sufficient to interpret data and speak credibly with customers about measurement methodology, even though this role does not directly operate lab equipment.
- Ability to understand and explain every measurement reported on a Marki datasheet, including how it is tested.
- Excellent written communication skills; able to produce clear, technically precise, professional correspondence under time pressure and a high volume of concurrent inquiries.
- Team player with strong interpersonal skills; comfortable receiving mentorship and, over time, providing it.
- Commitment to a fast-paced, high-accountability support environment.
CORE COMPETENCIES- Business Acumen: Awareness and knowledge of and insight into the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to apply this understanding appropriately to diverse situations. Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
- Change: Knowledge of and ability to align the organization's people and culture with changes in business strategy, organizational structure, technology and business processes.
- Communication: Successful communication involves five components. Verbal communication refers to your ability to speak clearly and concisely. Nonverbal communication includes the capacity to project positive body language and facial expressions. Written communication refers to your skillfulness in composing text messages, reports, and other types of documents. Visual communication involves your ability to relay information using pictures and other visual aids. Active listening should also be considered a key communication soft skill because it helps you listen to and actually hear what others say. You need to be able to listen to understand how to best communicate with someone.
- Strategic Thinking: Understands business issues and opportunities and translates or aligns them to a vision, strategy and plans to chart a course of action.
- Teamwork: Collaborate with others to achieve common goals. Build strong, positive working relationships with supervisor and team members/coworkers. Exercise the ability to compromise and be adaptable.
- Problem-Solving / Critical Thinking: Ability to balance the needs of different people in a solution to a problem. Able to meet the needs of different constituents in the solution of a problem. Able to solve problems with multiple criteria that need to be met. Identifies and assesses all potential responses to a problem.
- Integrity / Work Ethic: Deal with Conflict Properly. Report Unethical Behavior. Be upfront about your short comings. Be willing to do hard work. Take accountability for your actions. Be a team player. Respect others. Don't abuse your power. Keep morale up.
- Interpersonal Skills: Interpersonal competencies help you interact, communicate, and collaborate with others effectively. Typical examples of interpersonal skills include empathy, active listening, and emotional intelligence
ABOUT MARKI MICROWAVEShattering Performance Barriers Since 1991.
At Marki Microwave our goal is to invent technologies to empower the RF and microwave industry to design faster, simplify production, eliminate complexity, and shatter performance barriers.
Marki Microwave is a privately-owned company based in Morgan Hill, California, 30 minutes from downtown San Jose in Southern Silicon Valley. We offer a full benefits package, including:
Holiday pay
Paid Time Off (4 weeks)
Medical/Dental/Vision Insurance
Long Term Disability
Life and AD&D Insurance
401(k) ER matching
College Loan Subsidy Program
Marki Microwave is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, gender identity and/or expression, national origin, ancestry, genetic information, age, marital status, pregnancy, disability, military or veteran status, or any other applicable federal, state or local protected classification.
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