ServiceNow Developer | REMOTE

ServiceNow Developer
Overview: Take2 Consulting is supporting the digital modernization of a federal website that serves over 9 million users per year across the recreation industry. We seek a ServiceNow Developer to join us remotely for continuous innovation for a modern, scalable platform.

• Security Clearance: Public Trust, United States Citizen required
• Location: Remote, 100%

Basic Qualifications:

• 3+ years of experience with ServiceNow
• Maintain existing CSM Pro ServiceNow Deployment focusing on supporting Contact Center agents
• Ability to inspect and write JavaScript code inside ServiceNow using the Glide API
• Develop new ServiceNow integrations to various platforms such as Jira or AWS Connect
• Develop new features inside various ServiceNow modules, or create new modules entirely
• Maintain and extend ServiceNow integration into our custom platform
• Create and manage User Accounts for Contact Center users
• Maintain ServiceNow User Generated Content (UGC) system
• Maintain ServiceNow Content Management System (CMS)
• Bachelor s Degree

Additional Qualifications, if needed:

• Strong knowledge of IVR systems, contact center operations, and customer service solutions
• Experience working with AWS services, particularly AWS Connect
• Experience with other AWS services such as S3, DynamoDB, CloudFormation, etc.
• ServiceNow System Administrator certification