Must Have Technical/Functional Skills
• Minimum 10 years of experience in implementing, configuring, and supporting SAP SD.
• Expertise in the Sales Order Management, Pricing, Billing, Shipping, and Credit Management functionalities of SAP SD.
• In-depth knowledge of integration with MM, FICO, and WM modules.
• Experience in handling complex customizations and third-party integrations (EDI) in SAP SD.
• Good experience in SAP SD Business Processes and it includes: Contracts, Sales Order, Delivery Processing, Shipment processing, Billing, Credit/Debit Memo Processing, Sales Returns, Free of charge delivery, STO, rebates processing and free goods determination and relevant SAP configuration.
• Expertise in handling large SAP SD projects, including full lifecycle implementation, system configuration, Go-Live, and post-Go-Live support.
• At least 10 years of experience working with the SAP CS module, including service order management, warranty management, and service contract configuration.
• Hands-on experience integrating SAP CS with SAP SD, SAP PM, and SAP MM.
• Knowledge in field service management and supporting mobile solutions for field technicians.
• Expertise in service billing, service confirmations, and service performance reporting.
1. SAP SD (Sales and Distribution) Consultant Responsibilities:
o Configuration and Customization:
Responsible for configuring and customizing SAP SD modules, including Sales Order Management, Shipping and Transportation, Billing, and Pricing.
Configuring sales document types, item categories, schedule line categories, pricing procedures, and output determination.
o Integration:
Integration of SAP SD with SAP MM (Materials Management), SAP FICO (Finance and Controlling), SAP WM (Warehouse Management), and SAP CS (Customer Service) modules for seamless business process flow.
Configuring interfaces for third-party integrations, including EDI (Electronic Data Interchange) and external warehouse management systems.
o Business Process Mapping:
Analyze business requirements and map them to SAP solutions.
Design and implement process flows for order-to-cash (OTC) processes, including sales order, delivery, billing, and payment.
o Sales and Distribution Reporting:
Design and implement sales reporting (standard reports and custom reports) using SAP Query, ABAP, or SAP BW.
o Support and Troubleshooting:
Provide ongoing support, including troubleshooting SAP SD issues and resolving production support tickets.
Perform user training , handle user acceptance testing (UAT), and ensure successful Go-Live.
o Documentation:
Develop functional specification documents, system design, and test cases.
Maintain project documentation throughout the system’s lifecycle, including post-go-live support.
2. SAP CS (Customer Service) Consultant Responsibilities:
o Configuration and Customization:
Configure the SAP CS module to handle customer service requests, service orders, complaints, and warranty management.
Set up service contracts, service orders, and warranties based on client requirements.
o Integration:
Integrate SAP CS with SAP SD, SAP PM (Plant Maintenance), and SAP MM for handling service notifications, spare parts management, and work orders.
Configure and customize Service Notification, Service Order, and Customer Service billing.
o Business Process Improvement:
Work with business users to improve service management processes through automation and efficiency improvements.
o Service Order Management:
Setup and manage service orders, service confirmations, and service billing, ensuring the proper flow from service request to service completion.
o Field Service Management:
Integrate SAP CS with mobile solutions for field service management (service engineers on-site, managing service calls, etc.).
o Warranty and Maintenance Contracts:
Configure and manage warranty contracts and maintenance service contracts for customers, tracking service delivery, and managing claims.
o Reporting:
Setup service order-related reporting to analyze service performance, customer satisfaction, and warranty management.
Generic Managerial Skills, If any
Good Communication Skills, Project planning skills , understanding of Risk, Risk mitigation planning,
Cutover Management
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