Job Description:
The candidate must be proficient in mainframe computer operations processes and familiar with JCL, technical operations analyst support, root cause analysis and addressing batch job failures in a multiple CPU platform environment. Capable of multitasking in a fast-paced, highly technical environment. Ability to communicate and report detailed technical information/issues to management, following the appropriate escalation procedures. Adept at troubleshooting and resolving highly complex technical problems in a highly demanding and challenging environment, enhancing computer operations procedures, and reengineering operation processes to increase efficiency. Be familiar with the CA-7 scheduler to support batch processing cycles.
Roles and Responsibilities:
- Role requires mainframe platform batch and CICS with DB2 processing and front-end support engaging with development to resolve E2E environment-related issues impacting client testing cycles.
o Monitor the E2E batch flow to ensure batch streams are processing on time, identify issues that require corrective action and follow up for resolution.
o Serve as an escalation point for client issues related to the E2E environment.
o Analyze documentation supporting changes in a complex E2E environment.
- Responsible for performing root cause analysis, first-level investigation, escalation and resolution of batch job failures in a timely manner.
- Ensure E2E client service level agreements are attained
o Troubleshoot and restore service to batch processing on the mainframe using industry-accepted techniques and procedures.
o Implement appropriate corrective actions to eliminate recurring batch job failures, coordinating, monitoring, approving change-related activities, performing training and coaching for less experienced team members, and updating procedures as changes occur and deficiencies are identified.
- Able to initiate bridge calls when multiple application and support teams require direct communication with each other to resolve problems.
- Capable of promoting Incidents to Incident Management for a severe issue where production is impacted.
- Ability to page out Application Teams for batch issues/abends and page additional Application Teams/resources when needed.
- Participate in bi-annual mirroring BCP disaster recovery testing and Spring & Fall release Interchange Association update implementations.
- Flexible to work additional days/hours as needed, to cover the team.
Computer Software Application Skills and Tools:
MVS/ZOS, ROCKET EMULATOR/BLUEZONE , TPX, JCL, CICS*, TSO, VTAM, VSAM, JES2, JCLWTR/SAR/VIEW, IOF/ISPF/PDF/SDSF, CA-7/CA-11, CA-1, WLB, WLM CICSPLEX, NDM, DB2, TSS, OPSMVS, SYSVIEW, NETMASTER, AUTOMATE, OPSMVS/STATEMAN, ENDEVOR, FILEMASTER, DB2 PLATINUM, DFHSM*, CYCLVIEW, CONFLUENCE, MICROSOFT TEAMS, MOOGSOFT, SERVICE POINT, CONTROL-M, CLARITY, FUEL, ZSCALER, Microsoft suite, WINDOWS PRODUCTS.
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