UAA Administrator

Job#: 3056501

Job Description:

Title : UAA/IAM Administrator

Location: Anywhere within footprint

Duration: Contract to hire

The User Access Administrator role will monitor Request and Incident queues. Provide technical advice/assistance to our fellow colleagues and contractors for their access needs. May attend meetings representing UAA with other teams, to troubleshoot or perform root cause analysis. Should have basic knowledge in the tools used in their daily activities.

Responsible for:

Responsible for controlling access to multiple applications/systems and making sure it is appropriate, while adhering to our security standards and required regulations and controls.

Works towards continuous improvement on our application access procedures and controls including how to automate where needed.

Consult and collaborate with other team members to ensure the requests are completed appropriately.

Resolve Incidents opened by/for Colleagues experiencing problems, including consulting with other team members for resolution.

Work on Termination, Transfer, and Annual Certification processes to ensure we are controlling access when a user exits or moves jobs.

Run calls/meetings independently or with other team members.

Meet with development teams who wish to consult on how to request the access needed for their team members.

Meet with other Teams/colleagues to discuss why the access the requested was not granted.

Routinely operates as the after-hours on call for the team which includes responding to any issues and managing the investigation, mitigation, and recovery of the issue(s) (employees only)

Work on projects and routine testing for upgrades to ticketing system as well as applications/servers/databases while interacting with many different business areas including outside vendors and contractors for technical solutions as well as daily needs.

Provide technical assistance and support related to requests submitted by colleagues or contractors.

Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate manner and provide end-user assistance where required.

Works within the boundaries of our Information Security policies and standards. Adheres to audit/risk requirements for access provisioning (both internal and external).

Basic Qualifications:

High School Diploma or Equivalent

Minimum of 2 years in User Access Administration or equivalent IT experience

Minimum of 1-2 years of experience demonstrating best practice controls and concepts around access management, including role-based access concepts, least privileged access, segregation of duties, SOX control, and governance

1 year of using Microsoft technologies (including Excel, Word, Power Point, One Note, Teams etc.) in the enterprise space

Minimum of 2 years of experience with enterprise identity management and ticketing/queue solutions, such as SailPoint, privileged access management solutions, Active Directory/Azure, and Service Now

The ability to work in a past paced, ever-changing environment, and adapt to change quickly.

Preferred Qualifications

5 years of User Access Provisioning experience

Demonstrated ability to self-motivate and be flexible within a fast-paced environment

Previous use and understanding of industry practice access management tools such as Identity Systems (SailPoint), Request solutions (Service Now) PAM Tools (CyberArk, Delinea), Active Directory, Azure, and Radiant Logic

Hands on, team player with a proactive and optimistic outlook

Strong analytical verbal and written communication skills

The ability to work in a fast-paced, changing environment with a high degree of accuracy on multiple, different, applications and systems

Previous experience with administering and maintaining access security systems

Advanced troubleshooting and incident resolution experience

Previous experience with risk assessment, troubleshooting, and security resolution processes

Experience provisioning access to multiple distinct types of applications and understanding of individual system requirements therein

Must demonstrate strong people skills, and the ability to effectively work well with others across multiple levels of management and business partners

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.