Techridge, Inc.
Techridge, Inc.

ONSITE || Customer Service call center resources Lead at Augusta GA

Augusta, GA, US • Posted 11 hours ago • Updated 11 hours ago
Contract W2
On-site
$15 - $17/hr
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Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Customer Service Representative
  • call center
  • call
  • customer support
  • call support
  • front desk
  • receptionist

Summary

Hello

Position : Customer Service call center resource
Location: Augusta GA
Employment Type : Contract

Requirements

General Function: The Call Center Customer Service Representative is responsible for handling customer telephone calls in English while delivering exceptional customer service. The role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. The position requires adherence to the bank s policies, procedures, and risk framework to ensure a positive and compliant customer experience.

Key Responsibilities:

-Handle inbound customer calls in a professional and courteous manner

-Communicate fluently in English

-Provide accurate information regarding banking products, services, and policies

-Resolve customer inquiries during the initial call without unnecessary transfers

-Complete required follow-ups within committed timelines

Thanks and regards

Sonali Silswal Team Lead- Talent Acquisition

Email:

Contact:

LinkedIn:

Address: 2591 Dallas Pkwy, Ste 300, Frisco, TX 75034
Website:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10125172
  • Position Id: 9041987
  • Posted 11 hours ago

Company Info

About Techridge, Inc.

We believe we have the know-how to do it right the first time and we also understand that our client focus will always be on



-High Quality

-Cost Effectiveness

-Total Convenience

-Continuous Training

-Emphasis on Security

-Industry recognized SDLC

-Intelligent Communication



Technology and business knowledge go hand in hand in today s digital age, it very important to remember that technology will always remains a support mechanism for business. The greatest resource that makes any business successful is people, people who understand your business needs and technology. Techridge s hiring processes allows us to hire the right people based technical expertise on Attitude, Communication, Technical and Industry knowledge. Most of our employees have post graduate degrees.
At Techridge, we satisfy your need to keep up with lightning fast technology, manage constant system updates and control ongoing work by providing qualified IT professionals. People with the expertise to help you charge ahead of industry trends and the competition.


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Sonali Silswal

Team Lead @ Techridge, Inc.
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