OverviewAMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
We are seeking a senior Network Operations Lead to direct and oversee network infrastructure monitoring, operations, maintenance, and operational support for a large, mission-critical enterprise environment. The Network Operations Lead will plan, organize, and direct the Network Operations Team; ensure stable and secure network performance; establish priorities for monitoring and maintenance; and coordinate timely response to hardware, software, network, event, incident, and problem conditions. The role will support a 24x7x365 Network Operations Center environment serving a complex enterprise network with LAN, MAN, WAN, WLAN, Internet, intranet, network security, telecommunications, load-balancing, wireless, cloud, and related infrastructure.
Responsibilities- Plan, organize, direct, and prioritize the activities of the Network Management Operations team to ensure reliable, secure, and continuous operation of enterprise network infrastructure.
- Oversee real-time monitoring of network infrastructure and service-affecting events; analyze trends, capacity, availability, utilization, latency, errors, dropped packets, and other indicators to identify current or potential issues.
- Ensure event-generation rules, filtering, correlation, categorization, review, response, closure, and reporting processes are documented, maintained, tested, and aligned with approved procedures.
- Direct effective monitoring and response to network incidents and problems; coordinate escalation, restoration, diagnosis, workarounds, corrective actions, closure, and lessons learned in accordance with established processes and SLAs.
- Coordinate routine testing, analysis, maintenance, scheduling, and operational support for network-performance management tools, real-time reporting engines, and related Government-furnished equipment.
- Provide leadership across routers, switches, firewalls, load balancers, wireless infrastructure, network security, telecommunications, servers, applications, and other enterprise network components.
- Ensure monitoring and operations personnel are trained in required tools, processes, procedures, and reporting practices; verify adherence to agency SOPs and operational controls.
- Prepare and deliver daily, weekly, and monthly operational status reports, including network events, outages, anomalies, ticket metrics, bandwidth trends, risks, issues, actions, and recommendations.
- Support Government end users, operations personnel, program managers, and technical stakeholders; participate in operational meetings, briefings, reviews, and escalation activities.
- Recommend enhancements to monitoring tools, event rules, documentation, processes, procedures, reporting, and operational capabilities to improve network reliability, efficiency, and mission support.
- Coordinate with technical and change-management teams on approved changes, maintenance windows, technology refreshes, configuration updates, testing, implementation, and lifecycle planning.
Qualifications- Bachelor's degree in a relevant technical field or equivalent practical experience.
- Ten or more years of senior-level experience administering enterprise infrastructures in large organizations.
- Ten or more years of experience leading network operations or network engineering teams.
- Working knowledge of networking concepts, infrastructure, and equipment, including routers, switches, firewalls, and load balancers.
- Experience implementing and administering enterprise-wide monitoring systems for servers, network devices, applications, and operational events.
- Demonstrated ability to lead monitoring, event management, incident response, problem management, network maintenance, and operational reporting.
- Ability to analyze network performance and operational data and convert findings into corrective actions and recommendations.
- Ability to work effectively in a 24x7x365 operations environment and support additional hours or surge activities when required.
- Ability to obtain and maintain required Government facility access, suitability, background investigation, and identification credentials.
- Strong written and verbal communication skills, including the ability to brief Government supervisors and senior stakeholders.
Security Clearance: - Ability to obtain Public Trust, Preferred Secret/Top Secret Clearance
Certifications: - CCNP, CCDP, or CCIE; routing and switching and/or firewall expertise with six years of experience.
Preferred: - ITIL certification and other relevant network, security, monitoring, or service-management credentials.
Pay Transparency StatementAMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $110,800.00/Yr. - USD $185,100.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
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