Technical Project Coordinator - Remote / Telecommute

Job Title: Technical Project Coordinator - Remote / Telecommute

Job Location: Bentonville, AR

Job Type: Contract

Pay Range: $45.00hr - $50.00hr

Job Overview:

Our client is looking for a proactive and detail-oriented professional with experience in technical writing, project operations, and Agile delivery processes to support technical documentation, product adoption, and operational management. The ideal candidate should have strong documentation and communication skills, working knowledge of project management and Scrum processes, and the ability to prepare professional presentations and create structured Confluence pages, including diagrammatic workflows. Basic knowledge of cloud technologies and terminology is expected. The candidate should be comfortable navigating ambiguity, collaborating with multiple stakeholders, managing competing priorities, and delivering high-quality work within quick turnaround times.

Technical Writing & Documentation:

• Develop, maintain, and organize technical documentation, user guides, newsletters, process documents, FAQs, and knowledge base articles.
• Translate technical concepts into clear and structured documentation for technical and non-technical audiences.
• Create and maintain Confluence pages with appropriate formatting, structured content, and diagrammatic workflows.
• Develop process flows, operational workflows, and process diagrams.
• Collaborate with engineering, product, and operations teams to gather information and ensure documentation accuracy.
• Maintain documentation standards, consistency, and version control.

Product Adoption & Enablement:

• Support product adoption initiatives by creating onboarding materials, user guides, training documents, and knowledge-sharing content.
• Work with product and engineering teams to understand product capabilities and communicate them effectively to users.
• Track product adoption trends and identify opportunities to improve user engagement and experience.
• Assist in preparing product announcements, release notes, and communication materials.
• Help organize product walkthroughs, demonstrations, and knowledge-sharing sessions.

Operations, Metrics & Reporting:

• Consolidate information from multiple stakeholders and translate it into meaningful reports and actionable insights.
• Identify gaps, dependencies, and improvement opportunities through metrics analysis and operational reporting.

Required Skills & Qualifications:

• Strong experience in technical writing, project operations, product operations, or a similar role.
• Strong written and verbal communication skills with excellent attention to detail.
• Hands-on experience creating technical documentation and Confluence pages with appropriate formatting, structured content, and diagrammatic workflows.
• Working knowledge of project management methodologies and Agile/Scrum processes.
• Experience preparing professional PowerPoint presentations and management-level status decks.
• Ability to create process diagrams, workflow representations, and visual documentation.
• Familiarity with Jira, Confluence, SharePoint, Microsoft Word, Excel, and PowerPoint.
• Basic understanding of cloud computing concepts and terminology, including cloud infrastructure, environments, compute, storage, networking, and deployment.
• Experience tracking project activities, operational KPIs, and product adoption metrics.
• Strong organizational, analytical, and problem-solving skills.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities