Technology Support Coordinator

Ocoee, FL, US • Posted 3 days ago • Updated 3 days ago

Contract W2

On-site

$28 - $38/hr

PSR Associates, Inc.

Fitment

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Job Details

Skills

TECHNOLOGY SUPPORT COORDINATOR
IT SUPPORT SPECIALIST
HELP DESK MANAGER
TICKETING SYSTEM
SERVICE DESK SOFTWARE
QUALITY ASSURANCE
INCIDENT MANAGEMENT
SUPERVISORY
TEAM LEAD

Summary

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Technology Support Coordinator Position Description

We are seeking a Technology Support Coordinator to join our team. The selected candidate will work onsite in Ocoee, FL alongside the project team.

Summary:
Responsible for daily operations of their team, which aims to triage and quickly address or route incoming issues and sends requests to the appropriate support team, while providing excellent customer service experience. This role is responsible for training and supporting the team. The Team Lead will help resolve issues and will be the main escalation point for incidents or requests. Additionally, the Team Lead is involved in the continuous improvement process, which includes performance assessment, report creation, metrics monitoring, and documentation.

Job Responsibilities:

Manage the day-to-day activities of their team, including prioritizing support, delegating work, monitoring, and reporting trends, including security incident awareness, and ensuring efficient service delivery by leveraging the IT support specialists.
Serve as a high-level resource for their team and the main escalation point for customer service-related issues.
Assists with the monitoring and tracking of inventory for the Information Technology cost center.
Work closely with the IT leadership to identify areas for improvement in the processes, and workflows to implement strategies to enhance overall efficiency, user satisfaction, and service quality.
Monitor, analyze, and suggest improvements to work processes, for improved efficiencies, while keeping the knowledge library updated for the best experience for our customers and our IT team members.
Collaborate with other IT departments to ensure that all service tickets are resolved and responded to promptly for the specified unit.
Performs Quality Assurance on customer incidents onsite or at remote sites, by ensuring that Service Level Agreements are met.
Responsible for coordinating and scheduling audiovisual setups and video conferencing support
Travel to remote locations to provide support, as needed
Perform other duties as assigned

Required Skills:

High school diploma or equivalent; additional certifications or relevant education is a plus.
IT Enterprise experience is preferred
Minimum two years’ experience in customer service and quality assurance.
Minimum one year of supervisory experience managing staff and projects.
Previous experience using a ticketing system that manages support requests and monitoring trends.
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time management skills
Strong technical troubleshooting skills with hardware and software issues.
Understanding help desk processes and service management principles.
Supervisory skills, including the ability to motivate, develop and empower team members.
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday.
Ability to lift up to 30 pounds

*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115826
Position Id: 26-00081
Posted 3 days ago

Company Info

About PSR Associates, Inc.

Our People
PSR deeply values the exceptional consultants we place, selecting only those who bring top-tier skills, professionalism, and adaptability to every assignment. Our experienced management team is hands-on in matching talent with opportunity, ensuring each consultant thrives and delivers meaningful impact. At PSR Associates, our success is tied to the success of our clients and consultants. We provide unwavering support, resources, and a collaborative environment to help them excel. More than just a services and staffing firm, we are a dedicated partner, committed to building lasting, impactful relationships.

Our Clients
Our clients—whether in the commercial or federal space—are at the heart of everything we do. As a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) and Certified Minority Business Enterprise (MBE), we are committed to earning and maintaining trust by delivering top-quality services, and expert consultants who bring both skill and professionalism. Our success is tied to theirs, driving us to go above and beyond. At PSR Associates, we don’t just serve clients—we build lasting partnerships founded on trust, reliability, and excellence.

Our Culture
At PSR Associates, our culture is the foundation of our success. We foster a supportive, inclusive environment where every team member is valued, respected, and encouraged to grow. Open communication, professional development, and mentorship are at the heart of how we empower our employees.

We also prioritize work-life balance, recognizing that happy, healthy team members are our greatest strength. Our close-knit, collaborative atmosphere feels more like family, and the positive feedback we receive from our team inspires us to continually nurture a workplace where people thrive.

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