Help Desk Support

Overview:
We are seeking a Help Desk Technician to provide first-level technical support to end users in a professional business environment. This role focuses on troubleshooting common IT issues, supporting a variety of devices, and delivering excellent customer service while maintaining accurate documentation.
Responsibilities:

• Provide Help Desk support to users via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve issues related to macOS and Windows operating systems, software applications, and user accounts.
• Support hardware including desktops, laptops, smartphones, printers, and other IT equipment.
• Perform Active Directory tasks such as password resets, account creation, account deletion, and basic user access management.
• Document incidents, resolutions, and follow-up actions in the ticketing system.
• Escalate complex or unresolved issues to Tier 2 or other IT teams as needed.
• Deliver professional, customer-focused support to users of varying technical skill levels.

Qualifications:

• Minimum 2 years of experience supporting a service desk, help desk, or internal business users.
• Experience supporting operating systems, software, hardware, mobile devices, and printers.
• Hands-on experience with Active Directory, including password resets and user account management.
• Strong troubleshooting skills and attention to detail.
• Excellent communication skills with a customer-service mindset.

Preferred Skills:

• Experience with ticketing systems such as ServiceNow, Jira, or similar.
• Familiarity with Microsoft Office or Microsoft 365 applications.
• Ability to work independently while collaborating with IT team members.

Job Type & Location
This is a Contract to Hire position based out of Fort Wayne, IN.
Pay and Benefits
The pay range for this position is $15.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Fort Wayne,IN.
Application Deadline
This position is anticipated to close on Apr 18, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.