Instructional Designer

Job Title: Instructional Designer

Location: Grand Rapids, MI / Hybrid

Duration: 12 months

Description:

Department: Claims Training

The Instructional Designer is responsible for designing learning experiences that solve business problems through the thoughtful combination of communications, eLearning, instructor-led training, performance support and other interventions. They ensure that high-quality, innovative, and effective learning solutions are designed, developed, and delivered by different teams in a timely manner to satisfy business needs.

Required Skills:

• Conduct data gathering and analysis to understand business strategy requirements.
• Provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction
• Engage with stakeholders from different parts of the business to rapidly analyze their needs and design high-level learning solutions that may include a range of low, medium and high-fidelity learning interventions.
• Three (3) years’ experience utilizing multimedia tools such as Captivate, Camtasia, Articulate Storyline, Illustrator preferred.
• Ability to conduct a need analysis to design and develop materials to support training and end-users for projects, implementations & initiatives for internal, external and self-service customers.
• Experience in designing and developing computer-based training, storyboards, and lessons to be used in a variety of delivery media is required
• Provide analytical support related to business applications, infrastructure and technology related activities.
• Design, code, test, debug, document, implement and maintain complex business applications. Provide ongoing maintenance of applications
• May serve as subject matter expert related to interface problem identification, triage and resolution of complex productivity, efficiency and accuracy in our computer systems.
• Develop performance-based training and development systems to meet operational needs and requirements.

Education:  

• Bachelor’s degree in Instructional Technology, Training & Development, Technical Communications, or related field preferred