Generative AI Training and Support Specialist

ob Description
Title:Generative AI Training and Support Specialist
Location:New York NY 300 West 57th Street(Hybrid)

Job Type - Contact W2

• Develop clear, engaging learning materials, including guides, job aids, and video content, for employees at varying levels of AI fluency. • Support the Generative AI Champions community group and other Tech Academy programs by coordinating sessions, managing logistics, and contributing content. • Serve as a support resource for employee questions about AI tools, use cases, and responsible use guidelines. • Partner with HR, Legal, and HTS stakeholders to ensure training reflects current Hearst policies on data privacy and AI usage. • Partner with HR and corporate Learning and Development teams to design and develop AI-focused soft skill trainings in addition to tool-based trainings. For example, work on content such as “Leading Change in the Age of AI” etc. • Track training participation, learner feedback, and engagement metrics to continuously improve program effectiveness. • Collaborate with vendors and internal teams to stay current on AI tool updates and surface relevant learning opportunities. • Serve as the primary administrator for ChatGPT Enterprise and Claude Enterprise environments • Manage platform configuration, organizational settings, user provisioning, and workspace administration • Maintain organizational structures, team workspaces, and access segmentation by department or business unit • Serve as the primary liaison with OpenAI and Anthropic enterprise account teams. Escalate complex technical issues to vendor support teams when required • Generate utilization reports for license consumption, compliance and chargeback • Qualifications • 3–5 years of experience in training, instructional design, adult education, or a related field • 1-2 years of experience with administration of enterprise AI platform like OpenAI, Claude enterprise • Excellent documentation, communication, and organizational skills • Strong understanding of enterprise security and compliance practices • Hands-on experience with generative AI tools (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot, or similar). Experience as a training with generative AI tools is preferred. • Holds a bachelor’s degree in adult education, instructional design, communications, or a related field, or has equivalent work experience. • Strong written communication skills with the ability to explain technical concepts clearly to non-technical audiences • Experience designing and facilitating both live (virtual/in-person) and asynchronous learning • Understanding of adult learning theory and how to apply it to AI-related content • Comfortable working in a fast-changing environment where tools, policies, and best practices evolve quickly • Strong organizational skills and consistent attention to detail across multiple concurrent projects • Proficiency with Microsoft 365 tools, specifically Teams, SharePoint, OneDrive, and Outlook • Experience with Learning Management Systems is preferred • Familiarity with responsible AI use principles and data privacy considerations is a plus