Zycus L2 Support Specialist

Location: Remote 

Application Support
• Provide L2 functional support for Zycus applications such as:
• iSupplier
• iContract
• iSource
• iSave
• iAnalyze
• iRequest (as applicable), etc
• Handle incidents, service requests, and problem tickets escalated from L1 support.
• Analyze functional issues, identify root causes, and provide timely resolutions.
• Ensure SLA adherence and effective communication with stakeholders.


Functional Analysis & Configuration
• Understand business processes related to Procure-to-Pay (P2P) and Source-to-Contract (S2C).
• Perform configuration changes, master data updates, and rule validations within Zycus.
• Support user access, roles, approval of workflows, and catalogs.

User & Stakeholder Interaction
• Work closely with business users to understand issues and provide functional guidance.
• Conduct impact analysis for issues
• Assist in user training, documentation, and knowledge transfer.

Collaboration & Escalation
• Coordinate with technical teams for data fixes, integrations, or code-related issues.
• Liaise with Zycus Product Support for unresolved or product-level defects.

 

Documentation & Continuous Improvement
• Maintain incident logs, SOPs, and knowledge base articles.
• Identify recurring issues and recommend process or system improvements.
• Support audits, compliance checks, and system health reviews.