Trade Support Specialist

Trade Support Analyst Consultant for direct banking client in NYC

Work Location - midtown Manhattan, NYC
Work schedule: Onsite 5 days

Trade Support Analyst to handle all equity applications .

Job Description:

•    Provide direct front office technology support to Equities traders, middle office users, and Compliance teams on the trading floor 
•    Monitor trading platforms to ensure system stability and availability
•    Diagnose and resolve real time trading issues, including detailed investigation of compliance related inquiries 
•    Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management 
•    Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency 
•    Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements 
•    Share end to end business workflows with Support and QA teams to strengthen regression testing and operational readiness 
•    Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation

Qualifications:

•    Over 3 years of experience supporting mission critical front office trading applications within the Equities space, in one or more of the following: Cash, U.S. Market Making, ETFs, Algo Trading, Program Trading, Preferred Stock, or Convertible Bonds
•    Strong understanding of high touch trading workflows (life cycle of an equities order) including order routing via FIX protocol, OMS platforms, Bloomberg IOIs and Advertisements, and Middle Office allocations via CTM
• Excellent written and verbal communication skills, with the ability to convey complex technical issues to non technical stakeholders 
•    Strong analytical and problem solving skills with a high level of attention to detail 
•    Self motivated and adaptable, with the ability to prioritize and execute effectively in a fast paced, high pressure trading environment 

Nice to have but not required:

•    Proven experience handling regulatory and compliance driven requests and inquiries, including Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE 
• Experience with Tidal, CTRL-M, or other scheduler applications 
• Experience with JIRA for issue tracking, Confluence for knowledge sharing and runbook creation, Excel for operational analysis and reporting, Tidal, CTRL-M, or other scheduler applications 
•    Proficient in SQL
•    Demonstrated ability to build effective relationships and collaborate across front office, middle office, and control functions 
•    Experience with scripting and automation tools is a plus

Soft Skills:

•    Highly self-motivated with a strong sense of drive and accountability 
•    Confident, dependable, and consistently reliable 
•    Proven ability to work independently on complex issues and projects 
•    Effective collaborator with strong teamwork skills 
•    Excellent written and verbal communication abilities 
•    Strong critical thinking and problem-solving skills 
•    Detail-oriented with solid documentation and reporting capabilities

 Education:

Computer Science  or Finance degree