Microsoft Dynamics 365
Atlanta, GA(Onsite)
Phone + Skype
J.D:
Team - this job has been requalified and is much more fillable in my opinion. Please see below and check EDGE as everything is updated.
They need someone that is preferably in Atlanta, relocates to Atlanta or is comfortable traveling to Atlanta on a need be basis without push back.
"As you can see a very different role than what we started with. I am confident this role will be filled assuming we find someone who can wear so many hats. I have spoken with our partner contacts at Microsoft who did the implementation to hear first-hand what is needed, read issue logs, , This is a high priority for us. Ideally, we are seeking a contractor who would like to go FT after 6 months. What do you think?"
We're looking for a hands on Application Architect with deep experience in Microsoft Dynamics 365, Power Platform, and Digital Contact Center solutions. If you love designing scalable applications, guiding business users, solving complex problems, reporting and owning a modern Dynamics-based contact center stack end to end - this role is for you.
What You'll Do
- Architect solutions across Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure.
- Design and enhance digital workflows (email, chat, routing) and develop best practice solution patterns.
- Lead configuration, governance, and platform standards.
- Build modern reporting with Power BI/ and replace legacy contact center reporting.
- Act as the primary escalation point for troubleshooting, integrations, and platform issues.
Qualifications for success:
- 5+ years of hands on experience with Microsoft Dynamics 365
(Customer Service, Omnichannel, digital channels) - Experience with the Power Platform (Power Apps, Power Automate, Power BI, Dataverse)
- Experience with customer service routing, capacity, classification, and digital workflows
- Experience designing scalable, maintainable enterprise application architectures
- Experience with Power BI and Dynamics reporting
- Client facing communication and presentation skills
- Ability to independently lead solutioning, facilitate workshops, and serve as the SME
- Comfortable serving as an onsite, hands on technical lead for a small team (delegate/guide as well as deliver) and platform advisor
- Ability to work onsite 5 days a week at Client in Atlanta, GA
- Experience with copilot studio is a plus
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