ServiceNow CMDB & ITOM Specialist
Thunderhawk Technology Partners
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Job Details
Skills
Summary
Location: Houston, TX
Duration: 6 Months
Requirements
- 5-10 years of experience in IT Service Management / IT Operations with strong focus on CMDB and ITOM
- Strong expertise in CMDB design, implementation, and governance, including CI lifecycle management and relationship mapping
- Hands-on experience with ServiceNow Discovery, including MID Servers, probes, patterns, and credential management
- Experience in Service Mapping and dependency mapping across enterprise applications
- Strong knowledge of ITOM modules such as Event Management, Orchestration, and Cloud Discovery
- Experience in CMDB data reconciliation, normalization, and data quality management
- Good understanding of ITIL processes (Incident, Problem, Change, Release) and their integration with CMDB
- Exposure to integration with external data sources (e.g., monitoring tools, infrastructure platforms)
- Familiarity with scripting or automation (JavaScript, PowerShell, APIs) for CMDB Discovery customization
- Strong analytical, troubleshooting, and stakeholder communication skills.
Key Responsibilities
- Design, implement, and maintain the Configuration Management Database (CMDB) ensuring accuracy, completeness, and integrity of CI data
- Configure and manage ServiceNow Discovery, including probes, sensors, and MID servers for automated CI population
- Establish and enforce CMDB governance policies, naming conventions, and data standards
- Perform CMDB audits, reconciliation, and data quality improvements to maintain trusted configuration data
- Lead and support Service Mapping initiatives to map business services and their dependencies
- Configure and support ITOM modules (Event Management, Orchestration, Discovery) to improve operational visibility
- Integrate CMDB with external tools and data sources (monitoring, infrastructure, cloud platforms)
- Collaborate with infrastructure, application, and platform teams to ensure accurate CI population and relationship mapping
- Provide reporting and insights on CMDB health, coverage, and data quality metrics
- Support incident, problem, and change management processes using accurate CMDB data
- Drive continuous improvement and automation initiatives across CMDB and ITOM processes
- Maintain detailed documentation, SOPs, and configuration standards.
Section IV - Job Qualifications / Skills
Section: Details / Example Content
Domain: IT Service Management / IT Operations (CMDB / ITOM)
Soft Skills:
- Strong troubleshooting
- Analytical Mindset
- Communication Skills
- Customer Focus
- Documentation
Certifications:
- ServiceNow CSA
- CIS (Discovery, CMDB, ITOM preferred)
- Dice Id: 91170649
- Position Id: 26-07801
- Posted 1 day ago
Company Info
About Thunderhawk Technology Partners
Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce. Our story is one of passion and purpose, built on decades of experience in workforce management and a shared belief in empowering talent. We are dedicated to delivering innovative solutions that drive client success while fostering an inclusive culture where our employees thrive.
With both global reach and local expertise, we offer a range of services across Technology, Engineering, Business Operations, and Healthcare. Our commitment to diversity, equity, and inclusion is at the heart of what we do, reflected in programs like Warrior to Workforce, Returnship (EmpowerHer, Pathway to Success, Experience Matters) and Neuro-Inclusion.
At Thunderhawk, we treat people with care and respect, striving to build high-performing teams that reflect the values of our clients and the communities we serve. Let us be your trusted partner in shaping a more inclusive and successful future for your organization.
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