Role: Operational Support Engineer (AWS Infrastructure & Cloud Operations)Location: Alpharetta, GA (5 Days Onsite from office)
Employment Type: FTE
Job Summary
We are seeking a senior-level Operational Support Engineer with strong expertise in AWS and enterprise infrastructure support. The ideal candidate will be responsible for managing complex application and infrastructure environments, leading critical incident resolution, driving operational excellence, and implementing automation to improve system reliability and business uptime.
Key Responsibilities
Provide L2/L3 support for complex application and infrastructure environments.
Lead critical incident response, troubleshooting, and root cause analysis (RCA).
Manage application releases, infrastructure changes, and production implementations.
Collaborate with business teams, development teams, vendors, and service providers.
Design and develop dashboards, monitoring solutions, and automation scripts to improve operational efficiency and observability.
Act as the subject matter expert (SME) for assigned services and platforms.
Drive continuous improvement initiatives and operational best practices.
Analyze, design, and implement solutions for technical issues across the environment.
Present technical solutions and recommendations to management and stakeholders.
Required Skills
Strong experience supporting enterprise infrastructure in hybrid (on-premises and cloud) environments.
AWS Cloud expertise with an active AWS certification.
Deep expertise in at least two of the following areas and working knowledge of at least three others:
Cloud Architecture
Security Frameworks
System Operations
Networking
Database Technologies
Development / DevOps
Experience with automation, monitoring, and observability solutions.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to lead discussions with technical teams, business stakeholders, and management.
Preferred Qualifications
Experience creating automation scripts and operational dashboards.
Experience working in large-scale enterprise production environments.
Relevant certifications in AWS, Infrastructure, Security, or related technologies.
Ideal Candidate Profile
A senior cloud and infrastructure operations professional with strong AWS expertise, production support experience, incident management leadership, automation skills, and the ability to drive operational improvements across a complex enterprise environment.
