Automation & Process Improvement Analyst/Business Process Automation Analyst- Remote

We are seeking a Senior Business Analyst with strong experience in AI-driven solutions, automation initiatives, and Agile project delivery. This role will play a key part in driving digital transformation by identifying process optimization opportunities, defining requirements, and ensuring smooth implementation across AI and automation projects.

The ideal candidate has a minimum of 5+ years of experience, with exposure to software development environments and Agile methodology. A background that includes technical collaboration, automation tools, and AI solution enablement is highly preferred.

• Partner with business stakeholders to define current-state processes and document detailed process flows and workflow diagrams.

• Lead requirements gathering sessions and create high-quality functional documentation.

• Develop Agile user stories and manage requirements throughout the SDLC.

• Obtain stakeholder sign-off for requirements and ensure alignment across teams.

• Collaborate with Automation & AI leadership and technical teams to support solution design.

• Lead workshops focused on process optimization and customer experience improvements.

• Create testing strategies, coordinate UAT cycles, document feedback, and track defect resolution.

• Manage documentation repositories to support vendor collaboration and knowledge sharing.

• Identify internal and external dependencies aligned with project timelines.

• Establish KPIs, measure business value, and demonstrate ROI of automation initiatives.

• Act as a change enablement partner to support smooth adoption of implemented solutions.

• 5+ years of Business Analyst experience.

• Strong experience working in Agile environments.

• Demonstrated experience using AI and automation tools to:

  • Automate repetitive tasks

  • Draft requirements, reports, or communications

  • Accelerate research and discovery

  • Synthesize large datasets and documentation

• Strong prompt engineering and AI tool orchestration skills.

• Ability to critically evaluate AI outputs for accuracy, bias, and business risk.

• Comfort experimenting with emerging technologies and rapidly adopting new tools.

• Experience creating detailed process documentation and workflow diagrams.

• Strong stakeholder communication and influence skills.

• Experience supporting testing cycles and change management processes.