Help Desk (Only Harrisburg PA Local candidates)

*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations.

1+ years' previous IT Service Desk and/or Call Center experience required

Experience with call tracking and ticketing software

Attentive to details and ability to be resourceful (using supplied documentation)

Ability to support users with limited knowledge of computers, software, hardware and systems

Above average communication skills and telephone manner.

Basic User & Security Group Active Directory administration

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365

Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)

Excellent organizational skills

You will be a self-motivated achiever who gains satisfaction from providing excellent customer service