Position Overview
We are seeking an experienced Jira SaaS Administrator to manage, maintain, and optimize our Atlassian Cloud environment. The ideal candidate will have deep expertise in Jira Software, Jira Service Management, and Atlassian Cloud administration. This role will partner with technology and DevSecOps teams to implement scalable solutions, improve workflows, and ensure platform reliability, security, and governance.
Key Responsibilities
Administer and maintain Jira Cloud instance(s) including user management, permissions, and security
Design, configure, and maintain projects, workflows, screens, issue types, fields, permissions, and notification schemes.
Install, configure, and maintain Marketplace apps/plugins
Manage Jira projects, boards (Scrum/Kanban), and dashboards
Configure and support integration with enterprise applications and third-party tools
Monitor system performance and implement optimization strategies
Develop and maintain automation rules to improve operational efficiency
Create and maintain technical documentation, knowledge articles, and operational procedures
Support migration, enhancement, and continuous improvement initiatives.
Manage user provisioning, access controls, groups, roles, and permissions
Implement governance, standards, and best practices for Atlassian Cloud platforms
Provide guidance and training to end users, project teams, and administrators
Monitor platform health, usage, performance, and licensing
Ensure compliance with security policies and data governance
Troubleshoot and resolve platform issues, collaborating with vendors and stakeholders as needed.
Required Qualifications
5+ years of hands-on Jira Cloud/SAAS administration experience
Strong understanding of Agile/Scrum methodologies
Proficiency with Jira workflows, schemes, and configurations
Experience with JQL (Jira Query Language)
Knowledge of Jira permissions and security schemes
Familiarity with Atlassian Marketplace apps
Strong problem-solving and analytical skills
Excellent communication and documentation skills
Preferred Qualifications
Atlassian Certified Jira Administrator (ACP-620) or similar certification
Experience with Jira Service Management
Background in IT service management or DevOps
Contract Details
Period of Performance: July-December 2026 (with possible extension)
Location: On-site at Federal Reserve Board, Washington DC Metro Campus
Schedule: Monday-Friday during standard business hours
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