Job Title: Business Analyst
Duration: 12+ months contract
Location: River Park I, 3400 Yankee Drive, Eagan, MN 55121
Hybrid -onsite 2 days per week, with Wednesdays as team anchor day, and additional day per week of choice.
(Buildings are closed on Fridays)
The Impact You Will Have
Responsible for the analysis, development, support, reporting and coordination of business workflow automation and to implement efficient business processes at an enterprise level.
This role supports compliance requirements related to the language and content used in member communications, and ensures that updates to outbound letters and email templates are developed, reviewed, approved, and tested on a regular basis, including translations into other languages as needed. This work is essential to maintaining accuracy, consistency, and regulatory alignment across all member-facing materials.
Additionally, this role contributes to ongoing modernization efforts by supporting the development of a digital solutions that will engable Care Management teams to send standardized, preapproved communications to members. This functionality will help strengthen outreach efforts and directly supports organizational goals to improve member experience and health outcomes through more consistent, technology-enaled engagement.
Technical Skills Proficiency in Helios, Predictal, PowerApp, TDX ticketing, and Microsoft Office (Excel, Word, Access). You'll be validating updates and testing functionality across these systems.
Your Responsibilities
- Conducts in-depth research and analysis.
- Identifies trends, emerging issues and recommends best practices to ensure maximum results and develops metrics.
- Documents metrics and process changes.
- Effectively analyzes, designs, develops, tests, debugs, implements, maintains and/or enhances new or existing systems through reporting and documentation.
- Participate in and coordinate individual projects and related activities to ensure project progresses on schedule.
- Maintains adequate communication regarding project status, risks, issues, and priorities with project sponsors and leadership.
- Acts as a liaison with internal partners and external partners to identify opportunities and needs and researches/develops implementation plans for meeting these needs.
- Responsible for representing the customer and/or stakeholder (internal/external) while collaborating with business and technical units.
- Serves as senior subject matter expert associated with content, processes, and procedures.
- Approval Process
- Complete approval for approximately 20 pending letters.
- Collaborate with stakeholders for final sign-off.
- Submit tickets to:
- Add/update letters in EHR systems
- System Integration & Testing
- Validate updates in Helios, Predictal, and PowerApp.
- Perform testing to ensure functionality post-update.
- Verify letter accuracy across all systems.
- Review and update language blocks in CM letters and emails.
- Manage translation requests for required languages.
- Track translated language blocks and ensure updates are implemented.
- Validate translated content for compliance.
- Maintain CM letter log with approval dates and MID numbers.
- Update tracking for language blocks and translations.
- Build a letter database with:
- Language block linkage and translation tracking.
- Metadata: dates, letter name, orientation, system access, LOB, enclosures, letterhead, return envelope, recipient type, MID/Form numbers, DHS approval date.
Required Skills and Experience
- 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
- Advanced collaborative, interpersonal, oral and written communication skills and demonstrated ability to develop accurate and appropriate communications, and advanced ability to communicate to all levels of management.
- Advanced research, analytical and problem solving skills.
- Advanced skills in Microsoft Excel, Word, and Access.
- Strong ability to make decisions based on analysis and business needs.
- Advanced ability to bring a different perspective to situations and challenge the status quo.
- Project management skills.
- Proven ability to work independently with guidance in only the most complex situations.
- High school diploma (or equivalency) and legal authorization to work in the U.S
- Project Coordination - Manage mutiple systems and stakeholders
- Technical Proficiencty -Helios, Predictal, PowerApp, and TDX Ticketing
- Attention to Detail - Ensure accuracy accross letters and systems
- Testing & QA - Validate updates and functionality
- Documentation Management - Maintain logs and metadata for compliance
- Translation Management - Oversee language requests and ensure accurate implementation
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