IT Specialist Technician

Plymouth, MN, US • Posted 1 day ago • Updated 8 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Remote Support
  • Management
  • Documentation
  • Root Cause Analysis
  • Technical Writing
  • Regulatory Compliance
  • IT Security
  • Reporting
  • User Experience
  • Customer Service
  • FOCUS
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Microsoft Windows
  • Microsoft Outlook
  • Microsoft Exchange
  • Microsoft
  • Collaboration
  • Mobile Device Management
  • Master Data Management
  • Network
  • Computer Hardware
  • IT Infrastructure
  • Technical Support
  • Service Desk
  • KPI
  • SLA
  • Performance Improvement

Summary

Role Overview
Join a high-performing IT support team delivering both hands-on and remote technical support in a fast-paced, global environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting, solving problems, and working directly with end users and infrastructure systems.

What You'll Do
  • Provide Level 2 IT support via phone, email, and ticketing systems for incidents and service requests
  • Deliver hands-on deskside support at the Plymouth, MN office
  • Manage and resolve incidents, service requests, and problems within defined SLA/KPI targets
  • Administer user accounts, system access, and permissions in alignment with corporate standards
  • Troubleshoot issues across hardware, software, and network connectivity environments
  • Escalate complex issues to Level 3 support teams with clear documentation and handoff
  • Guide and support end users on technology usage, best practices, and issue prevention
  • Perform root cause analysis to identify recurring issues and implement long-term solutions
  • Maintain accurate technical documentation, knowledge articles, and resolution logs
  • Ensure compliance with IT security policies and report any risks or breaches
  • Collaborate with global IT teams to support a consistent and high-quality user experience

What You Bring
  • Strong customer service mindset with a focus on user satisfaction
  • Proven troubleshooting and problem-solving skills in IT environments
  • Ability to work both independently and collaboratively in a global team
  • Excellent communication skills (technical and non-technical audiences)
  • Self-starter with strong ownership and follow-through

Technical Skills
  • Experience supporting Windows OS, Microsoft Office, Outlook, and Exchange
  • Familiarity with Microsoft Teams and collaboration tools
  • Experience with mobile device management (MDM) solutions
  • Understanding of network connectivity, PC hardware, and IT infrastructure fundamentals
  • Prior experience in Level 2 / second-line support in a corporate environment

Qualifications
  • Associate degree in IT or related field OR
  • 2-3 years of relevant IT support experience
  • Bachelor's degree in IT or related field (preferred)

Success in This Role Looks Like
  • Consistently meeting or exceeding IT and Service Desk KPIs
  • Resolving tickets efficiently and within SLA timelines
  • Building strong relationships with end users and business stakeholders
  • Demonstrating continuous technical growth and performance improvement

#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10116340
  • Position Id: c49531a2a374da8d715c6ca94c7323ad
  • Posted 1 day ago
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