Service Desk Personnel
nLeague Services
Dice Job Match Score™
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Job Details
Skills
- Service Desk / Help Desk Support
- Active Directory (AD) Management
- Printer Administration & Troubleshooting
- IT Call Center & Customer Service
- ServiceNow
Summary
Job Id: 66463
Service Desk Personnel
Client: TN DOT
Location: On Site, 312 Rosa Parks Avenue, Suite 15, Nashville, Tennessee, 37243
Duration: 12+ Months
Job Description:
- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting
- Server Print Queue, and local Queues - Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- RDP
- TEAMs
- Webex
- Hardware Deployment
- ServiceNow
- Ticket management
- Ticket assignment
- Dice Id: 10112090
- Position Id: 66463
- Posted 11 hours ago
Company Info
About nLeague Services
nLeague brings together a versatile team of business and IT specialists with a refreshing new approach to business value enhancement through the power of IT.
Our solutions and/ services are designed to help businesses to tap the latent value in your processes, data and people through the deployment of state of the art technologies, tools, processes and best-in-industry practices.
nLeague's executive team is drawn from both academia and industry with proven track records in a wide spectrum of business and IT areas with an average experience of over 21 years.
nLeague is founded on seven core values - Vision, Knowledge, Entrepreneurship, Intelligence, Innovation, Communication and Collaboration- each of which serve to enhance the quality of human life and collectively further the advancement of human spirit and endeavor.