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Service Desk Analyst

Houston, TX, US • Posted 1 day ago • Updated 2 hours ago

Full Time

Part Time

On-site

Fitment

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Job Details

Skills

M365
ITIL
ITIL Certified

Summary

Qualifications:

+7 years in IT Support

+2 years in Manager support

MSP or Multi client support experience

Strong understanding of SLAs and KPI

Excellent Written and Verbal Communication skills

Proven track record of team development

Experience with process improvement initiatives

Strong analytical and reporting skills

Comfortable in handling client escalations directly

Knowledge of Windows, M365, networking basics

Ability to manage REMOTE/Global teams

ITIL foundation certification

Microsoft certifications are plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX19d776
Position Id: OOJ - 1807-808-1792612639
Posted 1 day ago

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