Field Technical Specialist

Columbus, IN, US • Posted 14 days ago • Updated 5 hours ago
Full Time
On-site
USD $83,340.00 - 106,845.00 per year
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Job Details

Skills

  • ROOT
  • Collaboration
  • Customer Satisfaction
  • Remote Support
  • Repair
  • Documentation
  • Embedded Systems
  • Management
  • Customer Relationship Management (CRM)
  • Marketing
  • End-user Training
  • SAFE
  • Technical Training
  • Hydraulics
  • Electrical Systems
  • Technical Support
  • Life Insurance
  • Health Care
  • Legal
  • Finance
  • Kaizen
  • Professional Development
  • Forklift
  • Sales
  • Continuous Improvement
  • Social Media
  • Material Handling

Summary

Job Description

Join our Team as a FIELD TECHNICAL SPECIALIST!

The Role:

We're seeking a passionate and dedicated Field Technical Specialist who brings a technical mindset and curiosity to the table. In this role, you'll engage directly with dealership technicians and conduct field diagnostic visits to identify issues, determine root causes, and collaborate with the appropriate teams to develop, implement, and evaluate countermeasures that resolve technical concerns and enhance overall customer satisfaction.

What You'll Be Doing:
  • Provide remote assistance to technicians related to maintenance, or repair of organization's product offerings.
  • Provides guided diagnostic assistance using industry experience, existing documentation or knowledge bases. Additionally informs and guides service personnel in efficient use of available embedded diagnostic information or OEM special service tools and explains proper operation and performance of products.
  • Provide direct "hands on" technical support on-site to resolve complex technical issues.
  • Develop requirements for field modifications to meet customer needs.
  • Continuously facilitate the improvement of the organization's product offerings via technical reports
  • Utilize CSM (Customer Service Management) system for tracking requests, troubleshooting problems, and documenting resolutions.
  • Assist Sales, Marketing, Product, Training and Legal Departments by providing detailed technical support and product information.
  • Assist the Warranty Department on judgments or understanding of products.
  • This position requires up to 75% travel that may arise with minimal notice.
  • Ability to work in a constant state of alertness and safe manner.
  • Additional duties as assigned.

What We're Looking For:
  • Associate's Degree in Engineering or Technical discipline (Alternative degrees or extensive work experience in relevant industries will be considered).
  • ASE certification or technical training in hydraulics, electrical systems, engines and drivetrains.
  • Six or more years of experience providing technical support in the material handling, heavy equipment or automotive industries.

What Sets You Apart:
  • Experience with customer or dealer communications and operations a plus.

Where and When You'll Work:
  • This role is fully remote within the United States, with extensive travel up to 75% of the time required.

What Your Total Compensation & Benefits Package will look like:

Salary - $83,340 - $106,845 per year. Compensation depends on the selected candidate's education and experience.

World Class Benefits:
  • Competitive Salary
  • Performance Bonus
  • Generous Paid Time Off and 13 Paid Holidays
  • Affordable Medical plans and no-cost Dental & Vision options
  • 100% 401(k) match up to 6%
  • Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
  • Tuition Assistance Program
  • Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
  • Recognition and Kaizen (continuous improvement) Reward Programs
  • Meaningful opportunities for personal and professional development
  • Onsite Fitness Center & Occupational Health Clinic
  • Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here:

Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91129607
  • Position Id: 11774
  • Posted 14 days ago

Company Info

About Toyota Material Handling North America

Toyota Material Handling (TMH) is not only a world-renowned forklift provider, but a great place to work. We are continually seeking out individuals who are talented, motivated, and fit our corporate culture of professionalism, friendliness, and dedication. We hire for attitude and aptitude.

At Toyota, we get our jobs done every day so millions of workers across the U.S. and Canada can get their jobs done, too. At TMH, we are ‘Helping People Carry the Load’. We offer careers in sales, marketing, engineering, IT, customer service, supply chain, logistics & more within our corporate headquarters located in Columbus, IN, and across the US.

If you think you’d be a good fit for the Toyota family and are searching for an exciting career with a quickly growing company, check out our careers page or contact one of our Talent Acquisition team members. As an Associate at Toyota, you’ll feel confident in knowing you’re working for a company that is not only planning for the future but one that is prepared for the future. We look forward to having you join Team Toyota.


Helping People Carry the Load
Last year, Toyota Material Handling Associates completed 10,017 volunteer hours equaling $285,894.31 in positive economic impact.

Environmental Excellence
Since 2018, Toyota Material Handling s CO2 reduction projects have resulted in a 22% reduction in electricity consumption, a 23% reduction in natural gas consumption, and a 37% reduction in CO2 emissions.

Big Name, Big Opportunities, Life s Better at Toyota
Supporting over 230 locations across North America, Toyota Material Handling offers opportunities in sales, marketing, customer service, technical roles, and more all under the respected Toyota brand.

Embracing Workplace Safety
Occupational health and safety is a priority for Toyota Material Handling. In fact, Toyota Material Handling was recognized with the prestigious 2022 Indiana Governor s Workplace Safety Award.

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