Desktop support Lead

New York, NY, US • Posted 1 day ago • Updated 1 day ago
Full Time
Travel Required
On-site
65000 - $70,000/yr
Fitment

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Job Details

Skills

  • Windows
  • EUS
  • Desktop support
  • Active directory

Summary

EUS Lead: Roles & Responsibilities

 

  • Oversee and coordinate end user services across the region and ensuring compliance with organisational standards and policies.
  • Proactively anticipate the evolving needs of the business and adjust services accordingly.
  • Serve as the primary point of contact for stakeholders within the region, ensuring satisfaction and promptly addressing concerns.
  • Collaborate with Customer and third-party vendors to anticipate future requirements and adapt service offerings as needed.
  • Lead and support operational teams in delivering device, software, technical, and VIP support, aiming for high service levels and customer satisfaction.
  • Ensure efficient execution of asset management, incident resolution, and service requests in alignment with IT governance.
  • Drive the implementation of automation, process improvements, and innovation to enhance service delivery and efficiency within the region. Drive Proactive Incident management through available tools
  • Plan and allocate resources effectively to meet both current and future service demands. Manage People and nurture the team to exceed their potential .
  • Prepare and present regular reports detailing service performance, compliance, and improvement initiatives.
  • Identify, assess, and mitigate operational risks while ensuring adherence to security and regulatory requirements.
  • Coordinate incident response activities and ensure timely resolution of security breaches or non-compliance events.
  • Actively contribute to Queue Management, Left shift of tickets from EUS to RDS teams.
  • Actively contribute to manage the incidents and Service requests which includes also working on them
  • Knowledge articles to be constantly reviewed and updated for any new issues / updated processes exist .

 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91163260
  • Position Id: 8930092
  • Posted 1 day ago
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