Field Operations Desktop Support
Full Time
On-site
To define
HCL America Inc.
Fitment
Dice Job Match Score™
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Job Details
Skills
- Field Operations
- Service Desk
- Impact Analysis
- Information Assurance
- Information Architecture
- Remote Support
- Knowledge Base
- IT Service Management
- Network Cabling
- MASS
- Cabling
- LAN
- WebEx
- Regulatory Compliance
- Analytical Skill
- Conflict Resolution
- Problem Solving
- Business Cases
- Microsoft Certified Professional
- Mobile Device Management
- Mobile Web
- IOS Development
- Active Directory
- Microsoft Windows
- Operating Systems
- Windows Registry
- Microsoft Office
- Hardware Troubleshooting
- Computer Hardware
- Computer Networking
- Microsoft
- Printers
- Videoconferencing
- Technical Support
- Microsoft Azure
- Multi-factor Authentication
- Disk Imaging
- Customer Service
Summary
HCL Technologies Limited
Job Summary
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment. This position is a field-based operations support position and will require supporting the field plants in Ames, IA and surrounding locations. Due to the nature of this critical support role, on call and overtime may be required. Responsibilities for this position may include but are not limited to: Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems. Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays Ensures consistent processes, procedures and technologies are utilized across enterprise environment. Understand and follow direction provided by the team leads and managers of different products and towers. Document recurring issues in the Knowledge Base Document in detail case status and tasks / work completed with end users in the ITSM system Responsible for racking and stacking of physical devices Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor) Basic Networking troubleshooting skills Perform MACD (move, add, change, delete) activities for end user LAN and voice devices Connect to device console and sharing screen through Microsoft teams/Webex Follow the critical incident process Follow required safety protocols and complete regular trainings on safety and compliance Required Qualifications: Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies: Mobile Device Management and Mobile Web Apps, iOS, etc. Active Directory Administration Windows 10 Operating System advanced troubleshooting; proficient using Windows registry Microsoft Office 365 support and advanced troubleshooting. Hardware troubleshooting with the ability to pinpoint hardware vs. software issue General knowledge/troubleshooting for Macs General knowledge/troubleshooting for Networking General knowledge of Microsoft Intune Printers Video Conferencing system support Understand and troubleshoot Azure MFA Desktop imaging Strong customer service skills Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Abili
Key Responsibilities
Preferred Qualifications:
Support Certifications, desired:
* Microsoft Certified Professional
* Microsoft Certified Technology Specialist
Skill Requirements
Required Qualifications:
* Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
* Mobile Device Management and Mobile Web Apps, iOS, etc.
* Active Directory Administration
* Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
* Microsoft Office 365 support and advanced troubleshooting.
* Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
* General knowledge/troubleshooting for Macs
* General knowledge/troubleshooting for Networking
* General knowledge of Microsoft Intune
* Printers
* Video Conferencing system support
* Understand and troubleshoot Azure MFA
* Desktop imaging
* Strong customer service skills
Job Summary
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment. This position is a field-based operations support position and will require supporting the field plants in Ames, IA and surrounding locations. Due to the nature of this critical support role, on call and overtime may be required. Responsibilities for this position may include but are not limited to: Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems. Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays Ensures consistent processes, procedures and technologies are utilized across enterprise environment. Understand and follow direction provided by the team leads and managers of different products and towers. Document recurring issues in the Knowledge Base Document in detail case status and tasks / work completed with end users in the ITSM system Responsible for racking and stacking of physical devices Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor) Basic Networking troubleshooting skills Perform MACD (move, add, change, delete) activities for end user LAN and voice devices Connect to device console and sharing screen through Microsoft teams/Webex Follow the critical incident process Follow required safety protocols and complete regular trainings on safety and compliance Required Qualifications: Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies: Mobile Device Management and Mobile Web Apps, iOS, etc. Active Directory Administration Windows 10 Operating System advanced troubleshooting; proficient using Windows registry Microsoft Office 365 support and advanced troubleshooting. Hardware troubleshooting with the ability to pinpoint hardware vs. software issue General knowledge/troubleshooting for Macs General knowledge/troubleshooting for Networking General knowledge of Microsoft Intune Printers Video Conferencing system support Understand and troubleshoot Azure MFA Desktop imaging Strong customer service skills Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Abili
Key Responsibilities
Preferred Qualifications:
Support Certifications, desired:
* Microsoft Certified Professional
* Microsoft Certified Technology Specialist
Skill Requirements
Required Qualifications:
* Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
* Mobile Device Management and Mobile Web Apps, iOS, etc.
* Active Directory Administration
* Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
* Microsoft Office 365 support and advanced troubleshooting.
* Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
* General knowledge/troubleshooting for Macs
* General knowledge/troubleshooting for Networking
* General knowledge of Microsoft Intune
* Printers
* Video Conferencing system support
* Understand and troubleshoot Azure MFA
* Desktop imaging
* Strong customer service skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: hcl001APP
- Position Id: 150562-44393070
- Posted 1 day ago
Company Info
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.
We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark.
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