Remedy Developer

Job#: 3026322

Job Description:

Overview

We are seeking an experienced Remedy Developer to join our team on a contract basis. The ideal candidate will have strong experience in developing and implementing Remedy solutions that meet business needs. This role requires hands-on technical expertise, the ability to work with cross-functional teams, and a deep understanding of Remedy best practices.

Key Responsibilities:

Design, develop, and implement Remedy applications. For this environment, it will be working within a contact center environment where Remedy has been utilized and heavily customized.

Collaborate with business stakeholders and IT teams to gather and document requirements for new features and enhancements.

Customize Remedy applications using scripting, workflows, and UI policies to meet specific business needs.

Develop integrations between Remedy and other systems using REST/SOAP APIs, scripts, and middleware.

Perform unit testing and support user acceptance testing (UAT) to ensure solutions meet the quality standards.

Create and maintain technical documentation for Remedy solutions, including design specs, workflows, and data models.

Provide technical support and troubleshoot issues within the Remedy platform.

Stay current with Remedy updates, new features, and best practices.

Experience:

BMC Remedy development experience (not just admin/config/out-of-box).

Writing custom code in Remedy

Scripting (Python, Schell scripts, etc. )

Proficient in writing PL/SQL functions, querying, stored procedures, and performance tuning.

BMC Helix (nice to have, not required)

(Nice to have) industry experience (helpful, not required)

Proven experience as a Remedy Developer with hands-on experience.

Experience with Remedy integrations using REST, SOAP, and other relevant methods.

Proficient in JavaScript, HTML, CSS, and other web technologies related to Remedy development.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.