Help Desk analyst

Role:- Help Desk Analyst
Location:- New York City, NY
Position Type:- Full time 

• Respond to telephone calls, email requests for technical support. 
• Document, track and monitor the problem to ensure a timely resolution. 
• Maintain and support desktop PCs, hardware, software and operating systems. 
• Responsible for assisting all the shipping/receiving functions required for the Technology Dept. 
• Responsible for maintaining and organizing adequate supplies of IT consumables at all critical facilities. 
• Identify technical problems and conduct research to resolve these issues. 
• Other duties as assigned or needed.  

• Passion for technology.
• Some experience from within an IT helpdesk environment.
• Self-motivated and takes initiative. Strong work ethic. 
• Well-organized, with a keen eye for attention to detail. 
• Ability to lift 50lbs. 
• Excellent written and spoken English communication skills. 
• Strong customer service skills. 
• Good experience with Windows 11, MacOS and Microsoft Office applications. 
• Experience supporting users in virtual desktop environments is a plus. 
• Strong IT troubleshooting techniques. 
• Experience in building computer workstations. 
• Knowledge in the mobile phone arena (Android, IOS). 
• Flexible schedule, with the ability to work some nights and weekends as required. 
• Predictable and reliable availability.