Asset Manager Service Desk

Job Specific Details and Tasks:

• Use strongly preferred 2 years experience as a DoD or Civilian Government Asset Manager to Structure and Coordinate Asset Management activities and asset interactions for agency Government client IT infrastructure
• Lead Asset Management support; perform structured asset management audits/reports/coordinate any needed ServiceNow/MDM InTune activities and asset support tickets
  • Asset Inventory Management : Lead the development and maintenance of an accurate inventory of all hardware and software assets within the agency, utilizing the ServiceNow HAM and SAM modules.
  • Asset Optimization : Identify opportunities for cost-saving, license optimization, and overall efficiency improvements in the management of IT assets and guide the team in implementing best practices.
  • Compliance and Licensing : Oversee the team in ensuring the agency remains compliant with software licensing agreements, coordinating software audits, and conducting licensing assessments.
  • ServiceNow Expertise : Utilize the ServiceNow platform to its fullest extent, configuring and customizing the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules, and providing expertise to the team.
  • MDM and Microsoft InTune Integration : Use hands-on experience with MS InTune to oversee the integration of MDMs/Microsoft InTune for efficient mobile device management and security. ensuring alignment with organizational goals.  MDM interaction and moblie vendor coordination - coordination mobile device setup and modifications, reporting and analysis
  • Guide the team in generating reports and analyzing data to provide insights and recommendations for decision-making regarding IT hardware and software asset management.
• Maintain asset inventories and provide regular asset tracking and summary reports as required by client statement of objectives (SOO).
• Work extensively directly with lead clients on asset management tracking processes, concerns and issues.
• Other duties as assigned with a focus on asset management support functions.

Clearance Requirements:

• Must be able to obtain a government publc trust Clearance/background check
  

Required Education:

• Associates Degree in Computer Studies or a related field of study; Bachelors degree preferred

Standard Interview & Selection Process:

• Recruiter Pre-Screen
• If selected, Interview with Hiring Manager and/or Technical Lead

Required Experience: 

• 2 years-on hands on government-client Asset Management Experience as a dedicated asset lead in an automated setting perferably with ServiceNow HAM/SAM modules of software solution
  
• Hands on experience in a wide range of asset management and staff support funcitons and reporting steps
• 1 years of hands-on Mobile Device Mamagement (MDM) asset tracking and support using client and vendor MDMs/InTune.  Experience in overall MDM and mobile device vendor interface/management.
  
• Timely support for software process mangement process definition and execution.
• Experience developing and managing ITIL process-based asset management in an automated ticketing system for a varying sizes of organizations.
• Proactive client interface experience and deliverable documentation development
• Staff interface and asset coordination experience
• Experience supporting federal or similar IT organizations preferred
• Strong customer asset support skills
• Strong written and verbal communications skills
• Knowledge of the ServiceNow ticketing system
• Experience with ITIL best practices
• Knowledge working with and supporting the following products and tools:

• • Microsoft Exchange
  • SeviceNow HAM and SAM module roles and functions
  • Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection)
  • Microsoft Distributed File System (DFS)
  • Microsoft Active Directory (AD) user tracking and permissions descriptons
  • Microsoft Domain Name Services (DNS)
  • Microsoft Dynamic Host Configuration Protocol (DHCP)
  • Enterprise Communication Services (i.e., TEAMs for Business)
  • Microsoft SharePoint end-users licenses
  • Microsoft Windows 10. 11
  • Adobe
  • Asset Management tools and techniques for large infrastructure commerical or government environments
  • Microsoft Office products and licensing
  • Ticketing and Asset Management Systems (i.e., ServiceNow)
  • Knowledge Base resource and video guide training planning and development
  • General Desktop and Mobile Device System Administration MDMs and InTune
  • Specialized agency inhouse application inventory, updating and tracking licenses