Genesys Cloud Administrator
Remote • Posted 6 days ago • Updated 6 days ago

S3 Staffing USA
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Job Details
Skills
- Genesys
- ACD
- JSON
- Problem Solving
- Workforce Management
- Google Cloud Platform
- Conflict Resolution
- Quality Management
- Documentation
- Customer Experience
- Routing
- Organizational Skills
- Interactive Voice Response
- Web Services
- Cloud Computing
- Analytical Skill
- Communication
- Good Clinical Practice
- Telecommunications
- Scripting
Summary
- 2 4+ years of experience administering Genesys Cloud.
- Strong understanding of call routing, IVR design, and ACD concepts.
- Experience with APIs, web services, and data actions is a plus.
- Familiarity with workforce management, quality management, and omnichannel routing.
- Strong analytical and problem-solving skills.
- Excellent communication skills and ability to work cross-functionally.
Certificates, Licenses, Registrations
- Genesys Cloud CX certifications (e.g., GCA, Google Cloud Platform, Architect Certification).
Qualifications
- Strategic planning skills, organizational skills, operating skills, and communication skills
- Experience with scripting, JSON, or low code integrations
- Background in contact center operations or telecom administration
- Proven experience creating and updating documentation to meet internal business needs.
- Ability to work with other departments to understand their project needs.
- Dice Id: 91159673
- Position Id: 8892037
- Posted 6 days ago
Company Info
About S3 Staffing USA
S3staffingusa is an industry-leading consultant firm specialising in IT-based staffing and software development solutions. We serve as an effective teammate for our international partners to help meet the business objectives set by end customers. Over the past few years, we’ve maintained a steadily growing presence in the industry, and can currently boast of a 200+ strong resource organisation to supervise our customers’ critical operations and intricate business applications.
Our firm is based on the philosophy of cultivating long-term relationships with clients, which is achieved by mastering development of cutting-edge technologies and incorporating proven process-driven methodologies into our workflow. Such competitive advantages are the secret behind how we provide effective, timely technology solutions to our clients, while strictly adhering to budget limits and being involved in a collaborative approach with them. If technology-based solutions to tackle a dynamic and demanding business environment are necessary, then look no further than S3staffingusa.
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