Insurance Quality Analyst

*This job requires authorization to work in the US*


Insurance Quality Analyst – Life & Annuity Domain

Overview:

A growing insurance organization is seeking an experienced Insurance Quality Analyst with a strong background in the Life and Annuity domain, including hands-on API testing expertise. This role is part of a collaborative Quality Assurance team focused on delivering high-quality software solutions that support insurance products and operations. The position is based in Durham, NC, with a hybrid schedule requiring onsite presence three days per week.

Key Responsibilities:

• Requirements Analysis: Partner with business analysts and stakeholders to understand business and technical requirements, translating them into effective test scenarios aligned with regulatory standards.
• Test Case Design: Develop and maintain comprehensive test cases for functional, regression, integration, and user acceptance testing.
• API Testing: Conduct thorough API testing using tools such as Postman or SoapUI to validate endpoints, data accuracy, and performance.
• Defect Management: Identify, document, and track defects using tools like JIRA, collaborating with development teams to ensure timely resolution.
• Cross-Functional Collaboration: Work closely with product owners, developers, and analysts to support successful software delivery.
• Regression Testing: Execute regular regression tests to ensure new features do not disrupt existing functionality, especially in policy administration and claims.
• Data Validation: Verify accuracy of policy data, premium and withdrawal calculations, and other critical financial data.
• UAT Support: Assist business stakeholders during user acceptance testing by providing test results and issue tracking.
• Documentation: Maintain clear and traceable documentation of test cases, results, and defect reports for audit and compliance purposes.
• Domain-Specific Testing: Perform testing across life insurance and annuity products, including new business, illustrations, policy servicing, accounting, and claims.
• Automation Collaboration: Partner with automation engineers to identify reusable API tests and contribute to automated regression testing efforts.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 6+ years of experience in software quality assurance, preferably in the insurance sector.
• Strong understanding of QA methodologies, tools, and processes.
• Experience with test management and defect tracking tools (e.g., JIRA).
• Familiarity with Agile/Scrum development environments.
• Solid analytical and problem-solving skills with attention to detail.
• Effective communication skills for working with technical and non-technical teams.
• Basic SQL knowledge for data validation and integrity checks.
• Experience with life insurance or annuity platforms (e.g., FAST, Vitech, OIPA, ALIP, Cyberlife, WMA).
• Exposure to automation tools like Selenium is a plus.