Tier 2 Desktop Support

Description
US Army Reserve Command (USARC)
Provides Tier 2 desktop support to users for PC, server, and application-related issues, including operating systems, email, standard desktop applications, printers, mobile devices, and other end-user hardware and peripherals. Images new computers using standard images and securely wipes hard drives. Provisions and de-provisions equipment and user accounts to support onboarding and offboarding.
Documents, tracks, resolves, and reports incidents and service requests using the designated ITSM ticketing system. Utilizes technical knowledge to troubleshoot and resolve complex issues, including simulating or recreating user problems. Interacts with network services, software engineering, and application teams as needed to restore service and resolve root causes.
Recommends system modifications to reduce recurring user issues, maintains currency in technical skillsets, and escalates incidents when resolution exceeds Tier 2 scope. Must be able to work independently and as part of a team.
Position requires the ability to provide occasional surge and Battle Assembly Weekend support.
Proven experience with:
- Imaging and deployment of new systems
- System refreshes and secure drive wiping
- Tier 2 support of PCs, laptops, mobile devices, printers, and peripherals
- Windows 10 and 11, iOS
- Microsoft Office Suite, O365, Teams
- Active Directory
- Standard enterprise business applications
- Experience with ITSM tools (ServiceNow, Remedy, or similar)
- Strong customer service skills with clear oral and written communication
- Ability to work independently and collaboratively in a team environment
- Active DoD Secret clearance
- Active Security+ certification
Job Type & Location
This is a Contract to Hire position based out of Odenton, MD.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Odenton,MD.
Application Deadline
This position is anticipated to close on May 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.