Help Desk -II

KNOWLEDGE / SKILLS / ABILITIES:

· Working knowledge of IT services and environment in an enterprise setting.

· Ability to lift 20 lbs. periodically throughout the day.

· Ability to communicate in a clear, concise manner with customers/end-users of varying technical levels, both verbally and in writing.

· Strong communication skills with a proven ability to understand key concepts and communicate with technical staff, business stakeholders and senior leaders.

· Highly proficient with IT Asset Management Systems (e.g., Cherwell).

· Excellent verbal and interpersonal communications skills; ability to establish trust and mutual respect with others; ability to build and maintain good working relationships with staff, managers, administration, counties, vendors and the public.

· Ability to work independently.

Top Skills & Years of Experience: Well qualified candidates will have 3 or more years'' experience in the following areas:

· Experience Maintaining and managing IT hardware asset data in multiple systems, including IT Service Management System  and  desktop management system .

· Experience in performing electronic and physical IT hardware asset audits.

· Experience with at least one spreadsheet software platform, including but not limited to Microsoft Excel, Google Sheets or OpenOffice Calc.

· Must have great customer service and communication skills.

Nice to have skills:

· Experience purchasing and deploying IT Hardware

· Experience in creating and tracking IT Hardware repairs and support cases