BURGEON IT SERVICES LLC
BURGEON IT SERVICES LLC

Enterprise IT Support Engineer /Desktop Support Engineer (Onsite Mid-Level)_ONSITE@Dallas,TX_FULL TIME

Dallas, TX, US • Posted 11 hours ago • Updated 11 hours ago
Full Time
On-site
$40,000 - $60,000/yr
Fitment

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Job Details

Skills

  • IT Support Engineer
  • Desktop Support Engineer
  • desktops
  • laptops
  • scanners
  • Microsoft Office
  • Windows OS
  • Citrix connectivity
  • VPN access
  • Apple iOS
  • Android devices
  • Ivanti LanDesk
  • VPN & RSA tokens

Summary

Job Title: Enterprise IT Support Engineer /Desktop Support Engineer (Onsite Mid-Level)

Location: Dallas, TX

Onsite

Fulltime

Experience: 4 7 Years

Role Overview

We are looking for a hands-on Enterprise IT Support Engineer to provide onsite L2 support for end-user computing services. The role focuses on resolving incidents, fulfilling service requests, supporting desktop environments, and ensuring smooth day-to-day IT operations in an enterprise setting.

Key Responsibilities

  • Provide onsite support for desktops, laptops, printers, scanners, and peripherals
  • Troubleshoot Windows OS and Microsoft Office (Outlook, Teams, Excel, etc.)
  • Support VPN access, Citrix connectivity, and RSA tokens
  • Perform password resets and basic user access support
  • Install, configure, and maintain desktop operating systems and enterprise applications
  • Troubleshoot hardware issues and coordinate replacements
  • Support Apple iOS and Android devices
  • Handle L2 incidents and service requests within SLA timelines
  • Manage and update tickets using Ivanti LanDesk (or similar ITSM tools)
  • Support onboarding and offboarding activities (account setup, device readiness)
  • Participate in desktop rollouts, refresh projects, and site deployments
  • Follow SOPs, runbooks, and IT support processes

Required Skills

  • 4 7 years of enterprise desktop/end-user IT support experience
  • Strong troubleshooting skills (L2 level)
  • Hands-on experience with:
    • Windows 10/11
    • Microsoft Office Suite
    • Citrix (connectivity support)
    • VPN & RSA tokens
    • Ivanti LanDesk or similar ticketing tools
    • Printers, drivers, and peripherals
    • Apple iOS & Android devices
  • Good communication and customer service skills
  • Ability to manage multiple tasks in a fast-paced environment

Nice to Have

  • ITIL knowledge
  • Experience supporting enterprise IT projects and migrations
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10500016
  • Position Id: 8904403
  • Posted 11 hours ago
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