Systems Administrator

My name is Gaurav and I''m a Sr. Technical Recruiter at First Tek. We are currently sourcing candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well.

Job Title: Systems Administrator

Client: Major Entertainment Company

Location: Remote

Duration: 6-month Contract

This contractor role will focus on operations and troubleshooting for first- and third-party enterprise systems including Google Workspace, Slack, and Zendesk as well as internally-built productivity tools.

RESPONSIBILITIES:

•         Monitor operational Slack channels and respond to support requests from end users and IT support agents

•         Triage, investigate, and resolve requests that require engineering intervention and/or elevated permissions in Google Workspace, Slack, Zendesk, and other enterprise tools including:

•         ○ Gmail and Google Calendar delegations

•         ○ Zendesk Agent access requests

•         Escalate to EngOps team members and partner teams based on team documentation and runbooks

•         Track all work and system changes in Jira and follow team work and change management processes

•         Create and update documentation and knowledge base articles for end users and support agents

•         Monitor operational dashboards and escalation metrics, recommend process changes and identify automation opportunities based on observations

SKILLS AND EXPERIENCE:

•         5+ years of experience as a Systems Administrator, SaaS Administrator, or similar role.

•         Experience managing, configuring, and supporting Slack, Google Workspace, and Zendesk.

•         Experience in Agile Scrum development and project management frameworks

•         Excellent communication and collaboration skills.

•         Excellent technical writing and documentation skills.

HOURS AND AVAILABILITY:

•         Fully remote

•         Must be available Monday - Friday, 9:00 AM - 5:00 PM Pacific Time

Gaurav Upadhyay| SR. Technical Recruiter| First Tek, Inc. 

Direct:  | Fax:

 | 

371 Hoes Lane, Suite 201, Piscataway, NJ 08854 

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