RESPONSIBILITIES:
Kforce has a client that is seeking an Amazon Connect Global Resiliency Arch & Dev in Charlotte, NC.
Primary Focus:
* Implementation and optimization of Amazon Connect Global Resiliency (ACGR)
* Multi-region contact center architecture
* Custom development across multiple programming languages
* Coordinating U.S. and offshore delivery teams
REQUIREMENTS:
Open Roles & Skill Requirements:
Amazon Connect/ACGR Architect (Lead):
* Location: U.S. preferred (open to remote)
* Deep hands-on experience with Amazon Connect
* Proven experience implementing Amazon Connect Global Resiliency (ACGR)
* Contact center architecture and multi-region design
* Ability to lead globally distributed (offshore) teams
* Strong stakeholder communication skills
Nice to Have:
* Prior financial services or enterprise banking experience
* Experience scaling contact center platforms across global regions
Java Developers - Amazon Connect Customization:
* Location: Offshore (India time zone)
* Strong Java development experience
* Amazon Connect integration and customization
* Experience working with contact center platforms
* Ability to support and enhance existing codebases written in multiple languages
* Notes: Additional technical depth in Java is needed due to customization requirements and legacy integrations
Amazon Connect Developers - Node.js:
* Location: Offshore (India time zone)
* Amazon Connect development experience
* Strong Node.js expertise
* API integrations and Lambda-based workflows
* Experience supporting custom contact center solutions
NCGS Resources:
* Quantity: TBD (included within offshore team)
* Experience with NCGS
* Contact center technology support and configuration
* Ability to collaborate with Amazon Connect engineering teams
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITTND2174816
- Posted 9 days ago
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