Business Process Re-engineering Manager

Role Responsibilities

• Lead process discovery and documentation efforts across multiple program areas that align with agency modernization priorities.
• Schedule and facilitate cross-functional work groups to identify inefficiencies, redundancies, and risks for targeted process improvement initiatives.
• Develop current-state and future-state process maps, gap analyses, and actionable improvement plans.
• Prioritize initiatives in collaboration with leadership based on impact, feasibility, and strategic alignment.
• Support the establishment of process ownership, governance structures, and accountability mechanisms.
• Develop performance metrics and dashboards aligned with operational excellence goals.
• Prepare executive-level briefings, status reports, and written recommendations.
• Support implementation planning and change management activities as needed.
• Deliver clear, organized documentation suitable for long-term internal use.

Expected Deliverables

• Documented current-state and future-state process maps.
• Prioritized improvement roadmap with timeline and estimated impact.
• Governance framework recommendations (including process ownership structure).
• Performance metric recommendations and reporting templates.
• Executive summary reports and presentation materials.
• Cross bureau process alignment reports highlighting decisions, risks, and outstanding issues.
• Change management materials, including training guides and communication plans.

Required Experience

• Bachelor''s degree in business administration, Public Administration, Organizational Development, or related field.
• 3 years of demonstrated experience in business process improvement initiatives.
• 3 years'' experience leading projects or managing people.
• Strong analytical, organizational, and written communication skills.
• Ability to work independently with minimal supervision in complex organizational environments.
• Proven experience leading enterprise or multi-program process redesign initiatives.
• Strong facilitation experience with senior leaders and cross-functional teams.
• Demonstrated experience implementing Lean, Six Sigma, BPM, or comparable methodologies.
• Experience producing professional-grade process documentation and executive-ready deliverables.

Preferred Qualifications

• Experience working with state or public-sector agencies.
• Relevant certifications (Lean Six Sigma, PMP, or similar).
• Experience establishing governance frameworks or performance metrics.
• Familiarity with change management principles.
• Experience building sustainable continuous improvement programs.