Systems Architect-Telecom Engineer

Our Fortune 500 client is looking for a Systems Architect-Telecom Engineer for their project based in Tallahassee, FL

Job Title: Systems Architect-Telecom Engineer

Location: Tallahassee, FL-Onsite

Duration: Longterm

Job Description:

Responsibilities:

• Provide feature programming recommendations for the Department Capital Circle Office Center (CCOC) campus phone system customers as directed by the Department.
• Perform feature programming of the end device and the Avaya or Nortel phones system, as directed by the Department.
• Maintain the Department CCOC campus phone system 911 registry as directed by the Department.
• lntegrate Voice over IP services and tracing to identify and resolve service issues as directed by the Department.
• Develop custam voice menu trees and options meeting customer requirements, test, deliver to customer for review and acceptance as directed by the Department.
• Configure customer menu trees to the phone system messaging system as directed by the Department.
• Develop custam call-forwarding configurations meeting Department needs for interfaces with Poison Contrai or other response call centers as directed by the Department.
• Process customer service request tickets and phone calls for implementing new voice related services to the Avaya and Nortel ecoe campus phone system, voice messaging, call center agent phones, and response rooms activation requests as directed by the Department.
• Process customer tickets and phone calls to perform phone station moves, adds, and changes for the CCOC phone system users as directed by the Department.
• lnitiate changes and updates to the Avaya Aura voice messaging boxes as directed by the Department.
• Process customer service tickets and phone calls for performing configuration changes to the Avaya Contact Call Center and Aura software configurations as directed by the Department.
• Support the Department's video conferencing services SIP telephony interface trunk for availability to conduct audio calls with external participants as directed by the Department.

Required Skills:

• Four years of experience programming, supporting and troubleshooting Avaya, Nortel PBX and Mitel key systems.
• Three years of direct customer service experience.
• Four years of phone station configuration, including extension assignments, ACD, call centers an,d features administration.
• Four years of experience interfacing with Local Exchange Carriers (LEC) Telephony service providers
• Four years of experience assigning Caller Line 1D (CLID) and maintaining accurate 911 services location information with LEC.
• Four Years of experience performing telephony and data wiring support, to include fiber optics.
• Four years of experience performing customer work requests and problem resolution utilizing an enterprise CRM system. Cherwell experience is desired.
• Four years of hardware and firmware experience related to Private Branch Exchange systems.
• Four years of experience with Quality of Service allocations related to voice and video service protocols.

Please send your updated Word format resume along with your best contact details to sridhar(at)stellarit(dot)com or call me at 240-774-0178.                               

Stellar IT Solutions is a Global IT Solution provider headquartered in Rockville, MD, with operations in the US and India. Stellar IT Solutions has over 15 years of IT and consulting experience to give cost-effective solutions to many Fortune 500 companies.