Location: Papillion, NE
Salary: $45.00 USD Hourly - $60.00 USD Hourly
Description: Our client is currently seeking a Technical Support Engineer
Duration: 4 months
Work Location: Papillion, NE - Fully Onsite
Work Schedule: Normal Central Time Business Hours, Monday - Friday
Project Overview:
The goal of this team is reduce / minimize damage and the impact of damage for Datacenter hardware. The role involves reviewing issues submitted by datacenter teams, triaging, and solving where possible.
Overall Responsibilities:
This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
Perform first level investigation of issues submitted to a quality team project queue to ensure proper information is submitted, gather needed information, perform initial analysis, and hand off to senior engineer (or resolve for simpler issues).
Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.
Mandatory Skills/Qualifications:
Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience
5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution
Experience in data analysis and visualization using SQL, JMP, or Python+
People skills to work with and influence others
Non-Essential Skills/Qualifications:
Background in troubleshooting / repair of server / storage and networking products
Knowledge of spreadsheets and databases
Experience working in a hardware development (R&D) lab environment
Experience working in a data center environment
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Contact:
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: cxjudgpa
- Position Id: 1118668
- Posted 9 hours ago
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