Senior Analyst - IT Region/Site Support

On-Board Services is hiring an Senior Analyst - IT Region/Site Support

For immediate consideration please send your resume to
Subject Line: Position Title and State you are Located

About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details:
Position Type: Contract
Job Location: Florence, KY
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance
Compensation: $24.13-44.82/hour
Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures
Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers
Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications
Escalates incidents to the appropriate IT engineering and operations resources in accordance with established IT Incident Response procedure
Monitors open support requests for accuracy, urgency, and problem resolution
Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
Provide project support for the implementation of new technologies which enable the business examples include Digital Plant, IMM, PI, MES, LIMS and other
Provides project support for the procurement and goods receipt pertaining to IT projects and Manufacturing projects which require IT-OT integration solutions.
Assist IT Infrastructure and Operations teams in efforts to tack and mange IT assets (logical and physical) which are deployed at manufacturing location
Coordinate maintenance requests and change requests from manufacturing facility maintenance provider, Power, HVAC, Fiber, and Copper cabling.
Assist IT Infrastructure engineering and operations team with Monitoring & Network Administration, including Change Management, and Incident Response.
Assists IT Security engineering and operations teams with Vulnerability Response, and Security Incident Response
Travel would/could be to the following locations:
Winona, MN; and Evansville, IN; Auburn Hills, MI & Troy, MI (Note: Troy and Auburn Hills are only 20 mins apart - so part of the same trip)

Qualifications:
- "Understand" Safe Work Permit process
- Strong knowledge of Windows platforms: Windows 10, Windows 11,
- Strong knowledge of networking concepts such as TCP/IP protocols
- Hands-on knowledge of Client, Client, Ricoh, Zebra printers and copiers
- 5+ years of IT-industry experience
- Experience working in a manufacturing or laboratory facility
- Windows Server 2019, 2022
- Mobile Device Management experience
- Project Coordination experience
- A+ certification or equivalent networking experience

Apply Today!
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On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

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