Travel Technician, Onsite, TS/SCI with a Full Scope Polygraph Security Clearance Required, Annapolis Junction, MD
We are seeking a highly motivated and detail-oriented Travel Technician to join our dynamic Team. The Travel Technician position provides advanced Tier 2 and 3 remote support within the 5 to 50 mile radius of the company for a wide range of IT equipment and infrastructure, ensuring customers remain connected, productive, and secure. Candidates must be available to work an 8-hour shift between the hours of 6am-6pm, as determined by management. Candidates must have an active TS/SCI with a Full Scope Polygraph security clearance. This position is 100% Onsite in Annapolis Junction, MD.
Travel Technician Responsibilities:
- Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
- Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
- Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
- Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
- Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
- Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from IT resources.
- Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
- Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
- Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
- Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Travel Technician Qualifications:
- High school diploma or GED required. Minimum of 4 years of relevant IT experience.
- Must possess 8570 Certification; Security+ certification is highly preferred.
- Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
- Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
- Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
- Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
- Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
- Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
- Proficient in supporting end-users remotely, providing timely and effective technical assistance.
- Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
- Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
- Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
- Must be able to drive a company vehicle as part of job responsibilities.
- Ability to lift and move items weighing up to 50 lbs. as required.
- Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travelling to all sites between the 5 to 50 mile radius of Fort Meade.
Benefits include medical insurance, retirement plan, PTO, etc.
Keywords: Annapolis Junction MD Jobs, Travel Technician, IT Support, Help Desk, Microsoft Office, Windows, Active Directory, IT Security, Group Policy, Security+, TS/SCI Full Scope Polygraph, Network, Networking, Maryland Recruiters, IT Jobs, Maryland Recruiting
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