Title: AWS Connect Architect(CCaas)
Location: 1616 Woodall Rodgers Freeway Dallas Texas 75201
Duration: 6-12 months
Interview: Onsite(In person) Interview
This position is responsible for providing architectural leadership and decision-making on "Amazon CCaaS Connect" implementation strategic program. The successful candidate will ensure alignment of solution design, delivery, and governance across work-streams, managing dependencies and escalating risks that affect the broader transformation initiative. This resource will be part of the Solution Architecture team within the Application Architecture and Reliability Tower of the Digital Grid Operation Organization. The role requires strong communication and analytical skills.
Key Roles & Responsibilities (other duties may be assigned)
This position encompasses the following responsibilities directly or through others:
Subject Matter Expert: Serve as a Subject Matter Expert on "Amazon CCaaS Connect" from an architectural, solution, & design perspective for the entire program and be able to represent architectural, solution, & design decisions at the program level.
Align Architecture Activities: Coordinate architecture activities across related projects to ensure consistency and alignment with enterprise and domain guidance.
Translate Guidance into Execution: Translate enterprise and domain guidance into coordinated execution, ensuring that solution design, delivery, and governance are aligned across work-streams.
Ensure Consistency: Ensure consistency of High-Level Design (HLD) and Low-Level Design (LLD) across work-streams, mitigating cross-project design conflicts.
Track Technical Risk and Design Debt: Track technical risk and design debt at the program level, identifying and escalating risks that affect the broader transformation initiative.
Lead Program-Wide Architecture Forums: Lead program-wide architecture forums, reconciling differences in design patterns, platforms, or constraints.
Maintain Program Architecture Plan: Maintain a Program Architecture Plan that maps solution blueprints to enterprise principles.
ARB Escalations: Serve as the point of contact for Architecture Review Board (ARB) escalations from multiple Solution Architects.
Architecture Repository Updates: Ensure updates to architecture repositories reflect the aggregate learning from the program.
Collaborate with Solution Architects, Technical Leads, and Technical Staff to ensure that system designs, solutions, and processes align with and support Enterprise Architecture.
Shape the solution Architecture roadmap through the application of technology, domain/program, industry, and organizational capability expertise.
Drive implementation of large-scale enterprise programs, ensuring alignment between Architecture and program objectives.
Program Architect other Responsibilities:
Participate in the Architecture Review Board (ARB), including:
Participate in the discussion and approval of all projects, procedures, and policies presented to the ARB.
Represent all the program-related architectural solutions in ARB
Participate in Enterprise Solution Review Board
Ensure that proposed solutions align with Enterprise Architecture Strategies
Speak to the collaborative design of the solution and key decisions made for the design.
Work with various Oncor Technology Organizations to produce and plan the Enterprise/Solution Architecture Strategies & Guidelines for areas including, but not limited to:
Application Development (Cloud and On-premises Applications)
Customer off-the-shelf application implementation and upgrades
Design systems in serverless computing models, microservices & Service Oriented Architectures (SOA)
Design application data models and perform reviews of Solution Architecture artifacts
Provide highly scalable, distributed, high-performing, highly available, disaster recovery supported, and robust architecture for applications of various languages like Java, .NET, JavaScript, Python, etc.
Cloud DevOps
Containerization Platforms (Includes OpenShift on AWS, Azure & IBM Cloud etc.)
Cloud Network Components (VPC, Subnets, Transit Gateway, Firewalls etc.)
Cloud Storage Components (Relational, Non-Relational & Object Storage)
Cloud Security Components (Security Policy Enforcements, IAM, Identity Federation etc.)
Cloud Infrastructure Automation (Cloud Formation, Terraform etc.)
Cloud-based solution estimation.
Create and/or validate the cloud-based elements of a design for projects a fellow Architect is the primary architect on.
Participate in vendor and product selection process on cloud-focused and non-cloud-focused initiatives.
Participate in the Technology Strategy team Product Roadmap Initiative by providing recommendations for new products, consolidation, prioritization, decommission, implementation timing, and dependencies.
Participate in the open form discussions around IT Security (especially on Cloud Security) regarding the changing threat landscape, evaluate risk, and provide recommended changes to defense postures.
For assigned Program & efforts:
Integrate with technology capability project teams to:
Produce Architecture artifacts
Assist with high-level and low-level designs
Ensure architecture guidelines & policies are followed
Ensure industry best practices are followed
Ensure regulatory, legal or policy requirements are followed
Formulate acceptable processes and use cases
Ensure solution will deliver all functional & non-functional requirements
Ensure solution allows Oncor to remain cyber safe & secure
Validate design vs. as-built architecture at the completion of projects
Experience, Qualifications, & Skill Requirements
Minimum 10 or more years' experience in IT Application Development
Minimum 7 years of experience in architecting applications and solutions
Minimum 3 years of experience as a Lead Architect in complex projects
Minimum 5 years of experience in managing IT Architectural teams
Minimum 3+ years of experience in architecting Amazon CCaaS solutions.
Required 'AWS Professional Solutions Architect' certification
Good to have 'Amazon Connect Communications Specialist' Badge
Advanced understanding of application development, source code management & DevOps practices.
Great communication and interpersonal skills
Strong working knowledge of IT risks, cyber security, and computer operating software
Candidates should have excellent documentation, presentation, and mentoring skills.
Nice to have
Experience in the electrical utility industry
Experience in Contact Center technology.
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