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Lead Specialist – IT Applications Support/Remote

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract Independent

Contract W2

Contract Corp To Corp

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

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Lead Specialist – IT Applications Support

Summary

Job Title: Lead Specialist – IT Applications Support

Location-Remote

Job Summary:

We are seeking an experienced Lead Specialist – IT Applications Support to oversee the support, maintenance, and performance of business-critical applications. The role involves leading support teams, resolving complex issues, and ensuring high availability and reliability of applications.

Key Responsibilities:

Lead and manage application support activities across multiple systems
Provide Level 2/Level 3 support for critical application issues
Monitor application performance and ensure system uptime and reliability
Troubleshoot and resolve complex technical and functional issues
Coordinate with development, infrastructure, and business teams
Manage incident, problem, and change management processes
Ensure timely resolution of tickets as per SLAs
Maintain documentation, knowledge base, and standard procedures
Drive continuous improvement and automation in support processes
Mentor and guide junior support team members

Required Skills & Qualifications:

Strong experience in application support and incident management
Knowledge of ITIL processes (Incident, Problem, Change Management)
Familiarity with ticketing tools (ServiceNow, Jira, etc.)
Basic understanding of databases (SQL queries, troubleshooting)
Experience with application monitoring tools
Strong troubleshooting and analytical skills
Understanding of web applications, APIs, and system integrations

Preferred Qualifications:

Experience in enterprise applications (ERP, CRM, or custom apps)
Exposure to cloud platforms (AWS, Azure, or Google Cloud Platform)
Knowledge of scripting (PowerShell, Python, or Shell)
ITIL certification or equivalent
Experience with automation tools and DevOps practices

Education & Experience:

Bachelor’s degree in Computer Science, IT, or related field
6–9+ years of experience in IT application support or related roles

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10513292
Position Id: 72192-12895-18981
Posted 1 hour ago

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