Role : ServiceNow Developer
Location : Cincinnati, OH(Onsite)
Experience : 14+ years required
The services You will provide the Client project team: As a ServiceNow Developer Contractor, you will be responsible for designing, developing, and implementing ServiceNow solutions to meet business requirements and enhance system functionality. Developing and customizing ServiceNow applications and modules, including ITSM, ITOM, HRSD, and other ServiceNow solutions. Creating and maintaining technical documentation for ServiceNow configurations and customizations. Integrating ServiceNow with other systems to ensure seamless data flow and functionality. Troubleshooting and resolving issues related to ServiceNow applications and integrations. Collaborating with stakeholders to gather requirements and provide technical expertise in ServiceNow solutions. Utilizing ServiceNow's scripted REST API and other integration tools to enhance ServiceNow capabilities
Infra Tools.
Administer and operate ServiceNow ITOM Discovery, Service Mapping, and CMDB; act as a CMDB administrator to maintain data quality and operational readiness.
Create, maintain, and continuously improve Application Service Maps in ServiceNow; streamline and automate service mapping where possible.
Support improved reporting and impact analysis using CMDB/service mapping data (e.g., relationships between configuration items (CIs), applications, and ownership/impact).
Provide operational support including monitoring, incident response, and request fulfilment related to ServiceNow ITOM administration (note: Event Management is out of scope).
Partner with client stakeholders and technical teams to drive "heavy lifting" for mapping/CMDB improvements and day-to-day administration.
Support a large-scale CMDB and mapping footprint (millions of CIs and thousands of applications/service maps) and help sustain mapping maturity.
Provide coverage aligned to 24x7 needs with a standard work schedule and after-hours support as required.
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