HR Service Center Manager

Redwood City, CA, US • Posted 1 day ago • Updated 1 hour ago
Full Time
Travel Required
On-site
$70 - $75/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • HR Service Center
  • Human Resources Service Center
  • Oracle HCM
  • case management
  • ServiceNow
  • I-9
  • I9
  • SLA
  • service level

Summary

Role: HR Service Center Manager (Tier 1)
Location: Bay Area (near San Mateo/Redwood City) – 5 days onsite per week
Duration: Late June through October


Scope of Work: The contractor will manage the daily operations of an HR Service Center team, serving as the leader for a Tier 1 support function.

Core Responsibilities:

  • Overseeing a team of approximately 13–19 associates and ensuring high-quality HR customer service
  • Managing case resolution, SLA adherence, and operational metrics
  • Handling escalated HR inquiries and supporting complex employee needs
  • Leading team meetings, providing coaching, and driving performance
  • Supporting I-9 processing and compliance
  • Collaborating with HR leadership on process improvements and service delivery optimization


Key Requirements:

  • 7+ years of HR experience; 3+ years in a people management role
  • Prior experience managing an HR Service Center or call center in a large, complex organization
  • Familiarity with HRIS, case management, and employee portal tools
  • Strong knowledge of HR policies, onboarding, benefits, and I-9 compliance
  • Experience with Oracle HCM, ServiceNow, and Cisco Telephony is preferred
  • Bachelor''s degree or equivalent experience required; SHRM-CP or PHR preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10271950
  • Position Id: 8982962
  • Posted 1 day ago
Contact the job poster
Gagan Sharma

Gagan Sharma

Head-Recruitment & Operations @ Triune Infomatics Inc
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