Production Support Engineer

Job Summary

We are looking for Production Support Engineers with strong experience in supporting modern distributed platforms in production. The role requires hands-on expertise in microservices, Kubernetes, API Gateway platforms, and observability tools. The candidate must be able to manage critical production incidents, perform root cause analysis, improve system reliability, and drive operational excellence using SRE practices.

Key Responsibilities

• Provide production support for microservices-based applications running in distributed environments.

• Monitor, troubleshoot, and resolve production issues across applications, infrastructure, APIs, and platform services.

• Manage and support Kubernetes environments including deployments, scaling, upgrades, cluster health, and troubleshooting.

• Work with API Gateway platforms such as Azure API Management (APIM), Kong, and IBM API Connect (APIC) for routing, rate limiting, traffic control, and API monitoring.

• Use observability and monitoring tools such as Splunk, AppDynamics, Instana, or similar tools for logs, metrics, traces, dashboards, and alerting.

• Perform root cause analysis (RCA) for incidents and implement corrective and preventive actions.

• Support incident management, problem management, and post-mortem activities.

• Apply SRE best practices including SLIs, SLOs, error budgets, automation, and continuous improvement.

• Improve platform reliability, resilience, and performance through proactive monitoring and operational enhancements.

• Collaborate with development, infrastructure, cloud, and support teams to ensure stable production operations.

Required Skills

Preferred Background

• 8–10 years of relevant experience in production support / operations support roles

• Administrative support experience can also be considered if the candidate has strong platform support and troubleshooting exposure

• Experience supporting high-availability, enterprise-scale distributed systems is preferred