Tri-Force Consulting Services Inc
Tri-Force Consulting Services Inc

Helpdesk Analyst

Philadelphia, PA, US • Posted 3 hours ago • Updated 3 hours ago
Contract Corp To Corp
Contract Independent
12 Months
On-site
$40 - $45/hr
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Job Details

Skills

  • ACD
  • Analytical Skill
  • Cloud Computing
  • Conflict Resolution
  • Customer Experience
  • Customer Service
  • Genesys
  • Help Desk
  • Issue Tracking
  • JIRA
  • Problem Solving
  • Service Management
  • GroupLinks
  • eHelpdesk platform

Summary

Name of Position: Helpdesk Analyst
Location: Philadelphia PA
Note: 2 round of interview 1 will be online second interview will be in-person
Job description
Minimum 2 years of experience working in a single point of contact help desk
Experience using Jira Service Management Helpdesk application
Experience using GroupLink s eHelpdesk platform
Experience using Genesys Cloud contact center and customer experience platform
Strong customer service skills; telephone etiquette
Great team-oriented interpersonal skill
Great organizational skills
Excellent analytical and problem-solving skills
Strong oral and written communications skills (technical and non-technical)
Robust understanding of the ACD system and trouble ticket process
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10115907
  • Position Id: 9059438
  • Posted 3 hours ago

Company Info

About Tri-Force Consulting Services Inc

Since 2000, Tri-Force Consulting Services has been an MBE/SDB certified IT consulting firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing core values: integrity, diligence, and technological excellence. Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the Inc. 5000 list of the nation's fastest-growing companies.

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Kamil Saiyed

Kamil Saiyed

Recruiter @ Tri-Force Consulting Services Inc
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